Production Support Engineer

Job DescriptionJob DescriptionOverview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client provider of digital technology and transformation, information technology and services Position: Production Support EngineerLocation: Richmond, VA 23230Duration: 6 Months Job Type: Contract Work Type: RemotePosition Overview:

• Production Support Engineer plays a critical role in maintaining and optimizing enterprise systems and applications in a dynamic, high-performance environment.
• This position involves end-to-end management of production environments, including monitoring, troubleshooting, and performance tuning of applications and infrastructure.
• The role requires expertise in managing large-scale, distributed systems and collaborating with cross-functional teams to ensure seamless system functionality.
• The Production Support Engineer is responsible for system stability, incident resolution, and process improvement initiatives while leveraging a deep understanding of enterprise tools and technologies.

Key Responsibilities:Deployment Management:

• Plan, execute, and monitor application and system deployments, ensuring minimal disruption to operations.

Incident Management:

• Address and resolve incidents promptly, including after-hours or on-call support, adhering to escalation protocols.

Problem Management:

• Conduct root cause analysis to identify, document, and resolve recurring issues to improve system stability.

Technical Troubleshooting:

• Provide advanced technical support for systems like Microsoft Windows Servers, Microsoft SQL Server, IIS, Tomcat, Apache, and PEGA.
• Troubleshoot and configure application settings for environments using AWS, Terraform, and REST APIs.
• Manage virtual machines and resolve server-related issues on Windows and Red Hat Linux.

System Administration & Analysis:

• Perform Windows and Linux server administration, focusing on system performance and security.
• Analyze software requirements and configure applications based on business and functional needs.

Cloud Services & DevOps:

• Utilize cloud platforms like AWS and Azure for deployment and maintenance of applications.
• Implement infrastructure as code (IaC) using Terraform and manage CI/CD pipelines in a DevOps environment.
• Database Management: Work with databases such as MS SQL Server, Oracle, and MySQL, performing data flow analysis, optimization, and maintenance.

Networking & Security:

• Administer and troubleshoot network protocols (TCP/IP), firewalls, and VPN configurations.
• Ensure the security of applications and systems through robust practices and monitoring tools like DataDog.

Documentation & Collaboration:

• Create and maintain system documentation, including data flow diagrams, use-case models, and operational procedures using tools like MS Visio, Confluence, and Git/GitHub.
• Collaborate with cross-functional teams to support business and IT requirements, and handle system upgrades or maintenance initiatives effectively.

Performance Monitoring:

• Monitor and analyze system performance using Precise, IIS, and other tools, ensuring high availability and optimized functionality.
• Conduct performance tuning and proactive troubleshooting for applications and databases.

Key Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field.
• 5+ years of experience in production support for enterprise-level systems, including Windows and Linux-based environments.
• Proficiency in cloud services like AWS and Azure, with experience in managing deployments, monitoring, and infrastructure as code using tools like Terraform.
• In-depth knowledge of Windows, Tomcat, IIS, and Citrix for system and application administration.
• Hands-on experience with monitoring tools such as DataDog and Precise for system performance and availability metrics.
• Expertise in database management using MS SQL Server, Oracle, and MySQL with advanced query optimization and troubleshooting skills.
• Strong understanding of networking protocols, firewalls, and VPN to ensure secure data flow.
• Proficiency in scripting and automation using PowerShell and other DevOps tools for CI/CD and configuration management.
• Familiarity with modern application frameworks, including .NET, Java, and REST APIs, with experience in managing and deploying microservices.
• Demonstrated ability to troubleshoot and resolve complex system issues, with root cause analysis and incident resolution experience using ServiceNow or equivalent ITSM tools.
• Experience running SWAT sessions, managing incident escalations, and creating corrective action plans.

Desirable Skills:

• Strong documentation skills, including process mapping and data flow diagramming using tools like MS Visio and Confluence.
• Experience in performance tuning for applications, databases, and system environments.
• Knowledge of security protocols and standards, including SSL, OAuth, and HTTP, to safeguard system integrity and performance.

TekWissen Group is an equal opportunity employer supporting workforce .