Project Manager (m/f/x) - Field Service Development
Job Description
Field Service Development Manager Ansøg remote type Hybrid locations 1 rue Paul Cézanne Morangis Gazellenkamp 168 Hamburg (Residential) time type Fuld tid posted on Slået op for 2 dage siden job requisition id R1068054\nI VELUX Gruppen tilbyder vi en verden af muligheder og giver dig det bedste afsæt til at skabe en lys fremtid. Vi går forrest, når det kommer til at skabe et bæredygtigt og sundt liv i hjemmet, og hjælper dem, der bor, arbejder og leger under taget, med at transformere deres rum ved hjælp af dagslys og frisk luft.\nDo you want to be a part of transforming a global field service organization? Have you experienced and worked with the challenges and opportunities within field service?
Do you have strong experience in hands on project management and driving cross-functional optimization and transformation projects? Then you might be the new\nProject Manager (m/f/x) - Field Service Development in our Global Operational Excellence team! As our Project Manager, you will work alongside a team of dedicated professionals, utilizing project management and analytical skills to shape and transform our field service organization.\nYour challenges The purpose of our team is to improve efficiency and satisfaction in the customer experience across our customer call centers and field service technicians, as well as accelerating the digitalization of our customer experience.
Our field service organization already delivers a high service quality with happy customers and engaged employees, therefore, focus is on future proofing our position in the market. Your primary tasks will be to:\nIdentify improvement opportunities that delivers field service effectiveness through hands on involvement and market visits\nBuild and lead improvement and transformation initiatives across multiple functions, partnering with business leads to set strategy, scope projects, assess impact potential, secure resources, and drive execution\nEnsure our digital tools become enablers of growth and excellence by identifying needs and converting them into solutions in strong collaboration with the team.\nCoordinate and maintain clear communication with all stakeholders, to ensure transparency and alignment and drive related change management\nDrive engagement with our markets by supporting and equipping our managers with solid performance management processes and tools\nOur team was founded one year ago, and this position is brand new – giving you the opportunity to make your mark on how to fulfill the responsibilities of this position, thereby making your mark on the VELUX organization.\nYour Qualifications To succeed in this position, you need to enjoy working in a matrix organization, be great at influencing people, have strong strategical thinking skills, an ability to implement plans in complex organizational structures and motivate people to work with a common agenda. To be the ideal candidate for this role, you:\nHave a solid track record of driving strategic complex and cross-functional projects and a solid project management toolbox (steering committee reporting, project plans, budgets, risk management etc.)\nAre a skilled professional with +5 years of experience within optimizing Field Service and Post-Sales processes\nHave sound problem-solving skills\nApply a highly structured approach to your work\nAre organizationally savvy with strong stakeholders management skills and the ability to influence on all levels\nExcellent verbal and written English\nYou will be working out of our offices in either Hamburg or Paris (Morangis) .
Since the role is global and new you can expect 40-50 travel days per year. The amount may vary based on ongoing projects/priorities and over time and can be planned in proper time in advance.\nYour opportunities You will work alongside experienced and committed colleagues – in a setting where knowledge is shared, and responsibility is given to those who can and will. Global Operational Excellence is a new department in VELUX, so you will have the opportunity to have an impact on the area, which is of strategical high importance to our business.\nWe are a company where you can have exciting work balanced with your private life.
In the team, we enjoy a high level of flexibility with regards to work from home days and time, while also valuing the impact and energy from co-location.\nApplication and contact We are looking forward to receiving your application and CV in English as soon as possible. We will review applications and conduct interviews on an on-going basis, so don’t wait to apply.\n\n#J-18808-Ljbffr