QA Engineering, Engineer I

Overview Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents. We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. We believe: Every Experience Matters. Talent is Everywhere. All Belong Here. At Medallia, we hire the whole person. As a Quality Engineer I, you’ll be working with emerging technologies in a role that merges the responsibilities of quality assurance and test automation. You will work with a software development team on various projects from start to finish, to create test plans that can be transformed into automated test cases. You will augment an automated test development process, automate new test cases and create test data to support the product development lifecycle. As we scale, confidence, efficiency and consistency in quality testing will be imperative, and you will play a huge part in its success. Responsibilities Review requirements, specifications and technical design documents to provide timely and meaningful feedback Create detailed, comprehensive and well-structured test plans and test cases, with guidance from senior Quality Engineers Estimate, prioritize, plan and coordinate testing activities at the level of a project Develop and execute manual and automation scripts and integrate them in CI/CD pipelines Automate and document tests from existing test cases/scenarios and new feature specifications, with guidance from senior Quality Engineers Stay up-to-date with new testing tools and test strategies Identify, record, document thoroughly and track bugs Be meticulous about documentation and maintaining a robust log of all test cases and test results Perform thorough regression testing Participate on a Scrum team, including all Agile and Scrum related ceremonies Qualifications Education & Experience 1+ years working in software testing development or relevant experience while pursuing a degree Fundamentals of software QA methodologies, tools and processes Experience in writing and running clear, concise and comprehensive test plans and test cases Proficient with bug tracking and test management toolsets to support development processes Hands-on experience with automated testing tools (or a willingness to learn) Nice-to-have: experience with version control software (e.g. Git), JavaScript, Typescript and/or Playwright Skills & Behaviors Analytical thinker with ability to identify and solve problems in a logical manner Highly adaptable, able to make decisions on incomplete information and manage multiple processes simultaneously Detail oriented and ability to analyze complicated data sets Ability to spot flaws and inconsistencies Strong propensity for research and investigation Friendly, outgoing, enjoys working with others and making customers successful A spirit of collaboration and transparent communication Excellent verbal and written communication skills