Quality Assurance Customer Service Specialist

Job DescriptionJob Description

Job Title: Quality Assurance Analyst 

Employment Type: Full Time, 40 hours/week  

Reports to: Compliance Manager 

FLSA Status: Exempt 

Who We Are 

LIFE SURGE is a leading company in the industry of faith-based live events and financial education programs. One of the fastest growing organizations in the country, LIFE SURGE exists to inspire, transform and equip people to build their personal impact in ways that glorify God. By annually producing 20+ events and providing financial education to thousands around the nation, we do just that.   

We are a team of experienced professionals who are passionate about helping people learn, grow, and connect so they may live more enriched lives. Our culture is one where we celebrate one another, individually and as a team. We look to acknowledge and reward our star performers. Let your light shine in our company! 

Opportunity 

The Quality Assurance Analyst will be responsible for ensuring that products or services meet established quality standards and specifications. This includes customer service, phone sales, and live events and classes. 

Responsibilities: 

• Implement and oversee quality control processes and procedures to monitor and assess the quality of products, services, or processes. 

• Standards and Regulations: best practices related to quality assurance and ensure compliance. 

• Maintain detailed records of quality inspections, test results, and any non-conformities, and create reports for management and regulatory agencies as needed. 

• Conduct regular internal audits to identify areas for improvement and ensure adherence to quality standards. Coordinate external audits when required. 

• Collaborate with cross-functional teams to identify areas where processes can be improved to enhance overall product or service quality. 

• Investigate and analyze the root causes of quality issues, defects, or non-conformities and recommend corrective and preventive actions. 

• Develop and execute testing and inspection plans to evaluate product or service quality, including conducting sample testing and inspections. 

• Establish a feedback loop with production or service delivery teams to address and rectify quality issues promptly. 

• Promote a culture of continuous improvement in quality assurance by implementing quality improvement initiatives and Lean or Six Sigma principles. 

• Communicate quality-related information, issues, and improvements to relevant stakeholders, including management, suppliers, and customers. 

• Identify potential risks to quality and develop risk mitigation plans. 

• Define key performance indicators (KPIs) for quality and create regular reports to measure and track quality performance. 

• Collaborate with suppliers to ensure that raw materials and components meet the required quality standards. 

• Ensure compliance with industry-specific regulations and standards, such as FTC, SEC, and state or other relevant certifications. 

• Use problem-solving methodologies like root cause analysis, 5 Whys, or fishbone diagrams to address quality issues effectively. 

Qualifications:

• 2+ years of related work experience. 

• Excellent project management, organizational skills, and attention to detail.  

• Able to adapt quickly to different situations and able to make good judgement calls. 

• High capacity to handle a lot of activities and make appropriate decisions.  

• Excellent verbal and written communication skills.   

• Strong ability to follow through, manage, and prioritize multiple projects and tasks.  

• Creative problem solver.   

• Highly organized and efficient.  

• Knowledge of Microsoft Office, Asana, and other tools and apps is a plus.  

• Ability to learn new apps and systems quickly. 

• Self-motivated, self-managed, and driven by performance. 

• Ability to effectively multitask while keeping a positive attitude.  

• Organized and focused, yet with a “whatever needs done” for the organization mentality. 

• Unquestionable ethics, integrity, and common sense.  

• Able to create and maintain collegial relationships with all team members. 

Benefits:  

• Health, Dental, Vision, Life, Holiday and Paid Time Off.  

• Non-corporate, casual, entrepreneurial, comfortable, fun, and proactive work environment.   

• High-level performers, disciplined, and self-motivated people will do VERY WELL in this environment.  

LIFE SURGE is an Equal Opportunity Employer. We value and seek to empower each individual while supporting the many perspectives, skills, and experiences within our workforce. All employment is decided based on qualifications, merit, and business needs. 

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