Quality Assurance Manager

Job DescriptionJob DescriptionDescription:

Ready to be a part of the company transforming FinTech and how the world accesses banking services???

When was the last time you were excited about interacting with your bank or credit union? If the answer is, “a while,” then you’re in good company. Even though access to better financial choices is at the heart of empowering communities, businesses, and people, financial institutions (FIs) are struggling to keep up with modern expectations.??

And that’s where Kinective comes in. We’re here to change the way the world accesses and thinks about banking through software that connects a historically “boring” industry to the latest and greatest fintechs shaping the industry.??

Ok... but what does all of that actually mean? Banks and credit unions are using some old-school systems, which make adopting new and innovative technology difficult (if not impossible). If you think it’s easy for your local branch to send you a receipt via text… think again.?

Want proof? As the largest provider of software connectivity to 1 in 4 U.S. financial institutions, we are the leading company transforming the way banking is done for credit unions and banks. In fact, Forbes recently released their Best Banks in the World report, and Kinective works with over 60% of their named banks!?

Kinective is the connector (get it?) that bridges that technology gap and helps modernize the way banking works. Our ~300 team of mega-talented and passionate folks are brought together with the unifying desire to make life easier (and better) for our clients and ultimately paving the way for banks and credit unions to modernize banking for everyone.?

The Cliffs Notes

The Quality Assurance (QA) role is responsible for guaranteeing quality for the end client and helping the software development team identify problems early in the process.

What you’ll own:

• Train and mentor, the quality assurance staff
• Oversee the daily workflow and schedules of the department
• Conducts performance evaluations that are timely and constructive
• Develops, implements, and manages processes to ensure that products meet required specifications for quality, function, and reliability prior to delivery
• Identifies and sets appropriate quality standards and parameters for products
• Communicates quality standards and parameters to QA team, product development team, and other appropriate staff
• Collaborate with other team members to improve the overall QA process
• Ensure that the several testing and validation processes are improved continuously
• Coordinates product testing processes
• Measure existing processes to identify areas for improvement
• Use tools of the craft such as automation, manual testing, system tests, performance tests and load tests to ensure product specifications are met/maintained and defects are not shipped unknowingly to customers
• Spend most of your time leading the quality assurance team. Ensuring quality assurance tasks are completed on time to the highest quality possible
• Take ownership of not releasing defects to customers and be willing say “no” this is not ready for release
• Willingness to act with integrity, care deeply for the success of the Company, communicate fearlessly, do what you do well, and be accountable
• Manage time effectively and execute according to commitments
• Apply a critical lens to your own work and the work of others
• Demonstrate team by building rapport with teammates, software development and product leaders
• Clearly articulate complex ideas to internal teams
• Continuously seek to be well-informed regarding new software and testing concepts
• Contribute to a team culture by demonstrating a positive attitude, team-oriented approach, leadership qualities, and openness to learning and feedback
• Keep raising the bar and standards of all the quality processes with every project

What you’re great at:

• Strong analytical and problem-solving skills
• Strong supervisory and leadership skills
• Proficient with Microsoft Office Suite or related software
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Ability to mentor team members
• Fast learner and ability to adapt
• Efficient multi-tasker

Requirements:

Necessary Qualifications:

• 5+ years proven experience as a Quality Assurance Lead or similar role
• 3+ years of experience as a Quality Assurance Manager or similar capacity
• Excellent time management skills with a proven ability to meet deadlines
• Experience in AWS/Azure or equivalent qualification
• Experience with root cause analysis and ability to propose viable solutions
• Understanding of SDLC, STLC and QA methodology
• Understanding of business processes and project management practices
• Understanding of the workings of Scrum and Agile principles. Excellent verbal and written communication skills

Why Kinective?

We’re transforming our industry. You’re hopping into a rocket ship when you join the Kinective team. We have our sights set on becoming the go-to banking technology enabler, giving our customers total freedom in choosing any system, technology, or provider to scale their innovation efforts and have it integrate with their banking core. Oh, and we should mention, we’re the only ones doing that right now.

We love our customers (and they love us, too). Creating incredible customer outcomes is a unifying value at Kinective, with over a 95% customer retention rate.

All the benefits. We care about you on and off the clock, which is why we are proud to offer plenty of great benefits to choose from. A generously flexible PTO, medical, dental, vision, even pet insurance, just to name a few.

We’re cool people building cool stuff. Underneath all the banking acronyms and terminologies is a team of driven people building the future of banking. We value a workplace that allows us to work hard, be challenged, and ultimately be supported in our endeavors.

What does life at Kinective look like?

Bid adieu to snooze-fest corporate gigs. At Kinective, we believe that balance is key. We know how to have fun, and how to meet deadlines. We know how to collaborate and enjoy comradery, and how to provide feedback to help each other grow professionally.

Our culture empowers team members to take the lead, upholds integrity as our bedrock, and values trust and respect in all our operations. We believe in learning new skills, mentoring colleagues, and nurturing personal development. That’s why we seek to promote from within and give our team members the opportunity to rise with us.

Our Values

Deliver success. We strive to exceed customer expectations.

We are powered by a relentless commitment to delivering quality and service to our customers. We turn everyday interactions into positive, memorable experiences that create long-lasting Kinective ambassadors.

Grit with grace. We face problems head on, respecting others along the way.

We aren’t afraid to step outside of our comfort zone to accomplish the common goal. We believe that progress thrives on constructive dialogue and a commitment to understanding.

One Kinective. Together, we win.

By embracing a “better together” mindset, we unleash the full potential of our team and propel Kinective from good to great.??

Build the future. We are driven by the pursuit of what’s possible.

Building the future requires embracing change and challenging the status quo. We believe that the best idea wins, embodying a culture of innovation.

The Team

In this role, you would be a part of the Engineering Team, reporting to our Director, Quality Assurance.

Office Expectations:

This role is HYBRID, with an expectation of 3-4 days a week in-office at our Gilbert, AZ headquarters. Our hours are 8-5pm.

Well, you’ve made it this far...

Seems like we might be meant to be, right? If you think you’re the right fit for Kinective, go ahead and click “apply.” And, even if you’re not quite sure if you’re qualified, we encourage you to apply and we can decide together.

Take a deeper dive into all things Kinective at kinective.io

Please note that this role does not currently offer sponsorship opportunities.