Quality & Compliance Manager

Job DescriptionJob Description

YWCA Greater Lafayette is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all.

YWCA Greater Lafayette is an organization with a powerful mission and long-standing relationships with its supporters. The work we do is meaningful and necessary, and our supporters recognize the crucial role we play in our community. Our mission is the core of who we are: to eliminate racism and empower women. Our vision is to be the leading organization for women and their families, empowering them to meet their vital needs and succeed in life.

Position Summary
The Quality and Compliance Manager will ensure grant funded programming adheres to all regulatory, legal, and ethical standards while fostering a culture of continuous improvement. This role oversees program evaluation, ensures compliance with grant and contractual obligations, and implements quality assurance processes to enhance the effectiveness of interventions.

Essential Responsibilities:

Compliance Management:

• Ensure compliance with all federal, state, and local regulations related to violence intervention and prevention programs.
• Monitor adherence to grant requirements, including reporting, timelines, and deliverables.
• Serve as the primary liaison during audits and evaluations conducted by funding agencies or regulatory bodies.

Quality Assurance:

• Develop and implement quality assurance policies, procedures, and tools to evaluate program effectiveness.
• Conduct regular audits, case reviews, and site visits to ensure consistency in service delivery.
• Collaborate with program staff to address deficiencies and implement corrective action plans.

Data Management and Analysis:

• Oversee data collection, management, and reporting to ensure accuracy and integrity.
• Analyze program metrics and outcomes to identify trends and areas for improvement.
• Prepare detailed reports for internal stakeholders and external funders.

Training and Development:

• Provide training to staff on compliance, quality standards, and program protocols.
• Develop educational resources to support staff in maintaining program fidelity and excellence.

Risk Management:

• Identify potential risks and develop mitigation strategies to ensure program sustainability.
• Maintain up-to-date knowledge of industry best practices and legal requirements to proactively address compliance challenges.

Collaboration and Leadership:

• Work closely with program leadership to align quality and compliance initiatives with organizational goals.
• Foster a culture of accountability and excellence within the team.
• Represent the organization in professional networks and maintain strong relationships with community partners.
• This team member will also interact with the CEO, Controller and Directors to ensure grant compliance practices are implemented

Knowledge and Experience:

• Associate degree in Social Work, Public Health, Nonprofit Management, or a related field (Bachelor’s degree ).
• Minimum of 2-4 years of experience in quality assurance, compliance, or program management, preferably in a violence intervention/prevention or social services setting.
• Strong analytical, organizational, and problem-solving skills.
• Proficiency in data management systems and reporting tools.
• Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.
• Commitment to the mission of eliminating racism and empowering women

Qualifications:

• Experience with accreditation processes or quality certification standards.
• Familiarity with trauma-informed care principles.
• In-depth knowledge of federal and state regulations related to violence prevention and intervention programs (e.g., VAWA, VOCA, FVPSA).
• Grant writing or management experience.

Compensation and Benefits:

• Competitive salary, commensurate with experience.
• Comprehensive benefits package, including health insurance, retirement plans, and professional development opportunities.

Physical/Mental Essential Requirements:

• Walking, standing, bending, stooping, reaching, moderate lifting and carrying (up to thirty (30) pounds).
• Full range of body motion including manual and finger dexterity and hand-eye coordination.
• Ability to sit at a computer workstation for extended periods of time.
• Occasional need to stand for long periods of time.
• Ability to focus on detail and accuracy of work product.
• Occasional high stress may be experienced in dealing with clients, staff, and volunteers.

• Ability to travel locally to programming sites and community meetings as needed.
• Occasional evening or weekend availability may be required for audits or special events.

A criminal conviction check and fingerprint check are required for employment in this position. YWCA is an equal opportunity, affirmative action employer fully committed to achieving a diverse workforce.

The statements within this job description are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel in this position.

Equal Opportunity Employer Statement:
YWCA Greater Lafayette is an equal-opportunity employer committed to fostering a diverse and inclusive workplace. We encourage applications from individuals of all backgrounds and experiences.