Remote Customer Service Specialist

Job DescriptionJob Description

Remote Customer Service Specialist

Job Summary

Leading insurance company dedicated to providing outstanding customer service and comprehensive insurance solutions seeks a dedicated and dynamic Remote Customer Service Specialist.

As a Remote Customer Service Specialist, you will handle client inquiries, provide information about products and services, and resolve any issues or concerns. Your role is critical in ensuring customers have a positive and seamless experience with the company.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about insurance products, policies, and services.
• Assist customers with claims processing and policy updates.
• Identify and escalate priority issues to appropriate channels.
• Document all customer interactions and maintain detailed records in CRM system.
• Continuously strive to improve customer satisfaction and loyalty.

Qualifications

• Previous experience in customer service, call center, or similar role.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and manage time effectively in a remote environment.
• Knowledge of customer service and CRM systems.

All Customer Service Positions Offer

• A competitive base salary plus performance-based bonuses.
• Comprehensive benefits package including health, dental, vision, 401(k), and paid time off.
• Opportunities for professional growth and development.
• Supportive and collaborative team culture.
• A fully remote work environment with a flexible schedule that promotes work-life balance.