Repairs Planner

Repairs Planner

Location: Walton-on-Thames, KT12

Term: Full time / Perm

Salary: £28k - £31k per annum



Hiring ASAP



Description of role: Responsible for responding to repair requests by call and email, diagnosing the repair to allocate appointments to the in house and/or subcontracted workforce. Ensure both the customer and the client receives an excellent standard of customer service



Day to Day:



Schedule works into diaries for up to 20 operatives daily ensuring diaries are full and immediate attention is given to allocate work to operatives when they become free.

Check the system for emergencies and manage within a timely manner to ensure targets are meet

Respond to telephone variations by seeking approval from duty surveyor so operatives may continue on the site through to completion

Provide a high quality service to our client on a face to face basis

Working within a team to achieve goals and targets achieving daily targets of a minimum of 60 allocations each day of new orders

Essential Criteria



Social Housing and Repair and Maintenance background.

Experience in planning/scheduling jobs using planning system.

Understanding of the various trades and jobs normally allocated to direct labour staff or subcontractors

Understanding the importance of reducing Work-in-Progress - Jeopardy planning, Further Works management, applying of extension of times

Experience of trade job durations

Experience of health and safety considerations when planning e.g. asbestos

No hybrid working, must be able to work from amin office located in Walton on Thames

Good level of written English e.g. ability to rite responses to complaints

Good computer skills

Good communication skills e.g. ability to communicate with different stakeholders at different levels to conclude / close jobs

Passionate about service delivery and customer satisfaction.

Benefits



Generous holiday scheme 

Mentoring programmes and continuous learning support 

Contributory pension scheme 

Annual bonus scheme 

Recognition scheme 

Please apply or contact Leah Seber at Build Recruitment for further details.



Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer