RF Engineering Viewer Technical Support Desk - Call Representative

Job DescriptionJob Description

Daystar Christian Television Network is searching for an experienced Viewer Technical Support Desk to work at our Headquarters in Bedford, Texas. Must be a Christian committed to the Gospel of The Lord Jesus Christ.

Summary

Serve as a Daystar Viewer Technical Support Desk Call Representative for Daystar's Engineering Services Division.

Duties include receiving calls, emails, and other forms of correspondence from Daystar viewers and signal distribution partners and providing customer support by aiding them in answering technical questions and other technical needs.

This position would start as a first shift office position for training and would move to second shift office position.

Primary Duties/Responsibilities:

• Positional duties may include but are not limited to the following:
• Viewer technical correspondence and customer support communications.
• Daystar Engineering asset management and readiness duties.
• Daystar Engineering shipment and logistical support.
• Engineering Services Division, clerical related support tasks for RF Engineering and Studio Engineering Departments.
• Manual labor when required.
• Other duties and other special projects as assigned.

Education/Additional Requirements:

• A high school diploma (or equivalent) and a minimum of two years of relevant call center experience are required.
• Christian counseling experience is a plus.
• Prior Military service is a plus. Accustomed with the Holy Bible.
• Ability to work alone or with a team in a fast-paced deadline driven environment.
• Strong organizational skills and the ability to pay close attention to detail, while handling multiple simultaneous projects under deadline pressure, with exceptional follow through.
• Excellent phone skills and professional manners.
• Strong interpersonal skills are required.
• Proficiency with Microsoft Outlook, Word, Excel, Access, SharePoint, and other office related computer programs.
• Possess a valid driver's license and good driving record, as some travel may be required for this position.

Physical Requirements

• Must be able to sit (and walk) at workstation for extended periods of time.
• Must be able to lift up to 40 pounds or greater
• Must be able to work extended hours during events and/or as assigned.

Salary DOE

Company DescriptionDaystar Television Network is an award winning, faith-based network dedicated to spreading the Gospel 24 hours a day, seven days a week – all around the globe, through all media formats possible.Company DescriptionDaystar Television Network is an award winning, faith-based network dedicated to spreading the Gospel 24 hours a day, seven days a week – all around the globe, through all media formats possible.