RTG Operations Manager - Healthcare Real Estate (Knoxville, TN)

Job DescriptionJob Description

COMPANY OVERVIEW

Realty Trust Group (RTG) is a leader in providing comprehensive real estate solutions for the healthcare industry. With a team of over 140 dedicated professionals, we serve clients in more than 35 states across the country. Our objective, accountable, and trusted expertise enables us to deliver innovative solutions in healthcare real estate through a comprehensive range of services, including advisory, development, transactions, operations, and regulatory compliance.

We are honored to have received the "Best Places to Work" recognition from Modern Healthcare for four consecutive years, a testament to our unwavering commitment to fostering an exceptional work environment that values the well-being and professional growth of our employees. Furthermore, RTG was recently named a "Best in Business" company and ranked among the Top Healthcare Development Companies by Modern Healthcare, solidifying our position as a leader in the industry.

In addition to our accolades, we currently manage a portfolio of over 23 million square feet of healthcare assets and have successfully completed healthcare transactions totaling more than $3 billion, reinforcing our expertise and reputation in the industry.

With offices in Nashville, Knoxville, and Johnson City, TN; Atlanta, GA; Tampa, FL; Houston, TX; and Greensboro, NC, we are well-positioned to deliver exceptional services tailored to the diverse needs of our clients nationwide.

For more information about RTG and our innovative healthcare real estate services, visit www.realtytrustgroup.com. Stay connected with us on Facebook and LinkedIn for the latest industry insights and company updates.

JOB DESCRIPTION and RESPONSIBILITIES

The Operations Manager is responsible for providing property management and related real estate services for assigned properties managed in the assigned territory. Specific responsibilities include:

• Supervise a staff of property managers, assistant property manager(s), property accountant(s), bookkeepers, and facility maintenance personnel based on the size and needs of the assigned property/portfolio.
• Support and guide staff with specific coaching in order that annual property objectives are met or exceeded. Work with the real estate team to complete annual budgets, monthly/quarterly forecasts, and extensive capital plans.
• Additionally, develop innovative operating strategies, continually reviewing, analyzing, and providing clarification on various operating policies and procedures in order to meet the company goals and objectives.
• Ensure constant quality, curb appeal, asset preservation, and risk management according to company standards.
• Prepare and manage capital investment recommendations relative to client for asset preservation, revenue enhancement, and marketing improvements to assets.
• Plans, directs, and communicates actions required.
• Ensure that all activities and/or work performed adhere to established standards and codes.
• Defines operational objectives, identifies proposed programs, and designs appropriate procedures.
• Contributes to the effective team management of all property problems, issues, and opportunities.
• Focus on customer service in terms of tenant and client satisfaction.
• Coordinate all major capital improvement projects.
• Provide back-up support for other activities as necessary, such as leasing and marketing.
• Assists with establishing standards and protocols for property management services related to new RTG clients in the surrounding markets.
• Integral part of securing new property management business accounts in the local/regional markets.

COMPETENCIES

• Strong and effective leader.
• Ability to work both independently and within a professional team environment.
• Adaptable
• Strong communicator.
• Detail oriented.
• Organized
• Team player and a strong and effective leader.
• Problem solver.
• Multi-tasker.
• Self-starter.
• Able to accept constructive criticism.
• Timely decision-maker.
• Good organization skills.

EDUCATION AND EXPERIENCE

• Bachelor's Degree in Business, Real Estate, Finance, Engineering or other related field .
• Minimum of 7 years of commercial property management experience with at least three (5) years of experience as a Property Manager supervising one or more property managers, assistant property managers, property accountant, lease/accounting clerk and/or building engineer.
• Hospital or Medical Office Building property management experience highly .
• Competence with various software programs, including Microsoft Office, with emphasis on Excel. Experience with other programs such as ARGUS and Yardi is . Maintain a familiarity with current Stark Regulations specific to leasing medical office space.
• Real estate license required and relevant designation/accreditation such as CPM, RPA, and CCIM .

ALLOCATION OF TIME

• Business Client Development – 15%
• Client / Project Work – 80%
• Administrative – 5%

Overnight travel may be required up to 20%.

BENEFITS

RTG offers a competitive compensation package, including an incentive-based compensation plan, health, life and long-term insurance; 401(k) with company matching; and profit sharing.

To apply to this role, or to view other available opportunities with RTG, please visit: https://www.realtytrustgroup.com/careers/