Sales & Service Supervisor

Job DescriptionJob Description

Our client, a Seattle-based leader in first aid equipment, supplies, and facilities, continues to experience strong, consistent growth, driven by the outstanding service their Sales & Service Representatives (SSRs) provide. To support this expansion, they are adding a Sales & Service Supervisor to oversee all Washington-based SSRs, ensuring continued success in revenue growth, customer service, and operational excellence.

This is a hands-on leadership role that involves coaching, training, and managing SSRs while also working strategically to optimize performance and drive business growth. The ideal candidate has experience leading a route sales team, is both tactical and strategic, and thrives in a role that blends mentorship, customer interaction, and operational oversight.

Responsibilities

• Oversee, support, train, and coach all SSRs in Washington.
• Monitor sales performance, revenue growth, and opportunity recognition.
• Track payroll, asset management, and staffing pipeline to ensure operational efficiency.
• Enhance Business Development Representative (BDR) support and new client acquisition.
• Conduct client goodwill visits, account troubleshooting, and mystery shopping.
• Spend 80% of the time on the road, with the remaining time in the office handling projects, planning, and strategic initiatives.
• Travel overnight as needed to support all territories, with up to three weeks of training in new markets.
• Utilize a company van to visit customer sites and SSRs.

Qualifications

• Experience leading a route sales team with a stable work history.
• Proven coaching, training, and management skills with a track record of success.
• Strong strategic and tactical thinking to drive business growth.
• Friendly, approachable, organized, and reliable with a strong customer service mindset.
• Clean driving record and physical ability to assist with SSR tasks, including cabinet and light plumbing mounting.
• At least one COVID-19 vaccination and non-tobacco user required.

Compensation & Benefits

• Base salary of $75K, plus $15K-$20K in bonuses based on sales performance, account retention, and staffing.
• Medical, dental, HSA, PTO, and 401(k) benefits.
• Company van provided for travel and territory oversight.
• Opportunity to lead a growing, high-performing team in a thriving company.

This is a key leadership position within a company that truly values its employees and prioritizes exceptional service. If you have the experience and leadership skills to make an impact, apply today—they want to hire by the end of February!