Security Operations Manager London

Duties/Responsibilities



Location: Central London sites, Wellington House - Waterloo Road 39 Victoria Street.



Salary:£41,200 per annum



Working hours: Day Shift 07:00 – 19:00 – Night shift 19:00 – 07:00



Benefits: 23 days holiday + BH, flex benefits (EMCOR UK discount scheme)



About EMCOR UK:



At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to "create a better world at work". Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.



Role Overview:



Managing a professional shift security team across two locations in Central London. This includes creating a safe and secure working environment while priortising customer service across visitors and staffing. This involves overseeing operations and logistics for the two sites, the duties including staff management, administrative tasks, and recruitment processes. It is essential to monitor and identify suitable candidates for selection to ensure the team's effectiveness in maintaining security and providing excellent service.



What you'll do:



Operations



* Support all security operations in compliance with all Statutory, Company, Legal and Contractual requirements.



* Ensure adequate and timely responses to incidents and changed customer requirements.



* Ensure manning of the site at contracted levels with regular shift patterns and with trained and qualified staff.



* Work in partnership with EMCOR colleagues, ensuring all aspects of Site Security, Health & Safety and Fire Prevention requirements are effectively managed.



* Management of the security control rooms (where applicable)



* Fully understand the use of all IT systems and applications and to monitor the correct application of the EMCOR and client IT Security Policies.



* To maintain liaison with relevant local, external agencies (e.g. Police, Fire) on a regular basis.



* To assist in the management of any external activity that might impact on the customers business.



Staff Management



* To manage a Security Team that is well motivated, informed, focused and clear about its role and objectives.



* Ensure appropriate motivation and formalised development training of staff



* Maintain fair and consistent grievance and disciplinary procedures.



* Arrange extra cover, standby and replacement Security Officers from within the Team as required



Administration



* Provide accurate and timely information for preparation of monthly and planning reports.



* Ensure that all cover, standard and extra, is accurately recorded



* Ensure provision of adequate information for proper personnel administration of employees.



* Ensure assignment instructions, Standard Operating Procedures (SOP’s) and any other relevant Security Manuals are updated and maintained in response to incidents. Ensuring that all team members have read and signed to say they understand the requirements of the procedures.



* Ensure that all incidents and requests for assistance are accurately recorded on the correct forms.



Recruitment



* Monitor staffing requirements, recommending appropriate action to management.



* Identify subsequent training needs and ensure employee is trained to required standards.



* Provide sufficient site training to ensure adequate numbers of qualified standby staff.



Additional Information:



DS licence essential. CCTV licence



NSV clearance to SC level - 3yrs+ in the UK



BS7858 and BPSS clearance to be obtained prior to start. SC clearance



Duties including management across:



Security Supervisors



Security Officers



3rd party officers, Front of house (where applicable)



Person Specification



Who you'll be:



- Clearance to BS7858 to be able to obtain



- SIA Licence – Security Guard (SG)



- SIA Licence – Door Supervisor (DS) (if applicable to scope)



- SIA Licence – CCTV (if applicable to scope)



- First aid qualification



- Customer service experience



- Ideally 2 years management experience in a Corporate Security environment, HM Forces or Police.



- Excellent communication skills, verbal and written English



- Excellent IT skills including Microsoft office



- Experience of report writing, agenda setting and chairing duty briefings



- Negotiating skills



- Planning, organizing and delegating skills



- Smart Appearance



- Cooperative with a ‘can do attitude’



- Physically fit to carry out all functions



- A flexible approach to work, and changing demands



- Polite and courteous when dealing with staff and clients



- Understanding of Health & Safety at work regulations



- Commitment to quality service in compliance with company policy and procedures including Assignment Instructions



- Commitment to Equal Opportunities in particular treating everyone with respect



- Commitment to employee and personal development



- Management experience gained within the security industry



- Awareness of financial and corporate responsibilities



We welcome applicants from all backgrounds and experiences, regardless of , , , , , , or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.



We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.



Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.



Join us in building a better world at work.



Benefits



23 days holidays + Bank holidays



Holiday Buy Scheme - up to 5 days



Industry leading Maternity & Paternity Policies Real Living Wage Employer



Refer a Friend scheme



Extensive Learning & Development opportunities - including opportunities for progression.



Discount Shopping, Gym, Days Out



Bike To Work Scheme



Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.



Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.



Occupational Health - Making a positive change to Health & wellbeing at work.



Various Rewards & Recognition Awards



x11 RoSPA Awards for Health & Safety achievements in 2022



Order of Distinction Award for our Aldermaston account team (for 15 consecutive RoSPA Gold Awards)



Stable employer with long-term prospects on the contract