Senior Business Systems Analyst

Job DescriptionJob DescriptionSenior Business Systems Analyst
*This is a hybrid position with 3 days/week onsite

Description:

• This contract position will be serving as a Senior Business Systems Analyst and Atlassian JIRA and BOX.com Administrator.
• Should the authority purchase and implement other small COTS/SaaS applications this position would be instrumental in both their implementation and future maintenance and support.
• In addition to support activities the incoming candidate will also be responsible for any requirements development and prioritization of enhancement requests.
• They will also be responsible for escalating platform related issues and partnering with the appropriate vendor for resolution.
• The incoming candidate needs to be a self-starter and fast learner who remains calm under pressure and who possesses excellent time management skills with an ability to communicate with colleagues from various areas of the organization.

Responsibilities:

• Serve as IT product configuration administrator for Atlassian, JIRA, BOX.com and any other small SaaS/COTS products implemented in future
• Partner with business and IT stakeholders to identify and implement configuration-based enhancements to support Atlassian, JIRA, and BOX.com based on industry best practices
• Troubleshoot and resolve configuration-related issues and defects and determine whether to escalate to vendor support
• Partners with the key stakeholders to evaluate product upgrades and perform an impact assessment on both the existing systems and business processes
• Elicits and writes requirements for all requested enhancements to supported products
• Creates and/or maintains appropriately detailed business and system documentation
• Creates detailed data mappings as needed for data integration with legacy systems
• Serves as an escalation point of contact for the IT Production Support Team for supported systems
• Partners with key business and technical stakeholders to maintain and/or establish standards and governance to ensure adherence to standards when it comes to the administration maintenance and enhancement of the supported applications
• Partners with key business and technical stakeholders to annually review maintain and/or develop an operational support plan for the products
• Serve as the subject matter expert for both the use of the supported applications and their technical implementation
• Works with other IT functional groups to resolve issues related to connectivity and interfaces with other systems
• Directs Stakeholders to submit a project initiation request for enhancements or additions that exceeds the bandwidth capacity and/or capabilities of day-to-day administration and 3rd party vendor supported enhancements
• Coordinates Release Change Management efforts and for ensures that the change management process is followed for each release including those that contain just product configuration changes
• Mentors and trains a back-up resource if/when available
• Other duties as assigned such as a back-up to the CAR BAR and VAL applications as needed for resource redundancy training and guidance provided

Skills/Knowledge/Experience:

• Has previous experience as a Sr. BSA or Applications Analyst as either a cloud-based or on-premise COTS product administrator
• Previous experience as functional level expert and administration of Atlassian JIRA Jira Service Management Atlassian Access
• Ability to learn new products and systems quickly
• Possesses excellent problem solving and technical troubleshooting capabilities
• Is a self-starter and independent worker does not require detailed instructions on what tasks to complete or how to complete them
• Works independently and is able to effectively and efficiently translate business process and technical goals into actionable tasks
• Able to balance multiple assignments simultaneously based on priority and complexity
• Possesses excellent verbal and written communication skills with both IT and Business Professionals at all levels of organization able to speak to big picture as well as technical details and knows when to speak to each and how
• Diligently but tactfully pursues answers to needed questions to address gaps and advance work progress
• Effectively facilitate meetings and requirements gathering sessions
• Writes specific measurable and testable user stories with detailed acceptance criteria
• Proficient with Microsoft Office 365 Word Excel PowerPoint Visio
• Makes recommendations for the logical design of COTs product enhancements
• Publishes clear and effective process flows
• Critical thinking skills

Skills/Knowledge/Experience:

• Previous experience as JIRA Architect
• Certified Atlassian Cloud Administrator
• Previous experience using and/or administering BOX.com

Required Skills/Knowledge/Experience:

• Experience as a Sr. BSA and as either a cloud-based or on-premise COTS product administrator, Required 3 Years
• Previous experiencing using and/or administering Atlassian JIRA and/or Confluence, Required 2 Years
• Develops clear and effective business and system documentation (process flows, data mapping, etc.), Required 5 Years
• Effectively facilitate meetings and requirements gathering sessions, Required 4 Years
• Previous experience troubleshooting software related issues and defects (both SaaS/COTs and In-House developed), Required 2 Years
• Basic SQL Skills (Select only, ability to write complex joins), Required 5 Years
• Full SDLC experience, Required 5 Years
• Experience working and partnering with Vendor Support, Required 2 Years
• Previous experience using and/or administering Box.com, Highly desired 1 Years
• Previous experience as JIRA Architect, Highly desired 1 Years
• Certified Atlassian Cloud Administrator, Highly desired 1 Years

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