Senior Commercial Manager - MNC Retailer Giant

About Our ClientMNC retailer focusing on kidult segmentJob DescriptionInnovation, Strategic Planning & Financial ResultsAlign with strategic direction and develop a strategic business plan to drive the short and long-term success of the business.Take the lead in implementing a business plan that incorporates in-depth customer and business insights, advanced technology, and creative solutions within the industry.Be accountable for driving financial performance, key targets, and metrics such as traffic growth, transaction growth, same-store margin growth, and EBITDA growth.Assess performance and make timely changes in strategy, structure, and resource allocations.Monitor market, economic, and social trends to identify potential opportunities for gaining a competitive advantage.Initiate business transformation in response to changes in customer behavior and business circumstances.Customer EngagementPrioritize customer engagement and experience, fostering a culture where decisions are made with a customer-centric approach.Define a total customer experience that sets apart from the competition, positioning it as a leader for various age groupsActively drive improvements in customer satisfaction and enhance the overall customer experience.Transformation & Process ImprovementDrive transformation and process improvement initiatives to achieve higher levels of productivity and work quality.Champion a culture of innovation by constantly challenging conventional wisdom and demanding continuous improvement in all aspects of the business.Ensure that the team has the necessary resources and capabilities to drive changes and process improvements.Leadership and Talent ManagementProvide clear and defined business direction and purpose across all functions; effectively communicate mission and vision to all team members and external stakeholders.Establish a strong leadership team capable of aligning with the company's strategy, fostering cross-functional collaboration, and effectively engaging team members.Champion organizational effectiveness, talent planning, performance management, and people development as strategic priorities.Foster an environment of open and honest communication, prioritizing clear and effective communication channels.Cultivate a culture of community engagement and enhance team member engagement through support for corporate social responsibility initiatives.The Successful ApplicantBachelor's degree in finance, business management or business-related fieldMinimum 10 years solid on-the-ground leadership experience in retail, or related FMCG industry is a mustStrategic and commercial mindset with proven track record of driving P&L, market share growth and competitive advantageIn-depth retail and brand management, marketing, and omni-channel experience and a strong passion for customer engagement and experienceOutstanding people management, leadership, and project management skillsInnovation and renovation capability, experience in leading transformation and with strong analytical and data driven decision-making skillsResilience and ability to work under pressure