Senior Customer Service Representative

Job Description

Aristocrat Interactive seeks a full-time Customer Service Representative to support our players in the iGaming and iLottery space. This role will pay $19.50 an hour.

You will be a part of a team providing high-end quality service through a range of different communication channels consisting of phone, chat, and email. This position will be a full-time role.

Please note that the shifts available for this role are listed below:
Sunday-Friday or Tuesday-Saturday

This is a hybrid role onsite 3 days a week.

You will need to commit to either the morning shift (8 am-4:30 pm) or the evening shift (3:30 pm-12 am).

What You'll Do

• Provide dedicated support to VIP clients, addressing account, product, and service inquiries.

• Troubleshoot complex technical issues related to computer, tablet, and cell phone applications.

• Handle escalated inbound calls, real-time chat, and emails, and proactive outbound calls.

• Communicate exclusive marketing offers and updates to VIP clients.

• Deliver feedback on service failures and customer concerns to improve service quality.

• Ensure confidentiality and security of VIP client information.

• Uphold and promote company values, staying updated on all protocols and developments.

• Meet and exceed set performance goals and targets.

• Maintain a positive and enjoyable work environment.

What We're Looking For

• Excellent written and verbal communication skills.

• 2-4 years of experience in inbound/support call centers, preferably in a VIP or Tier 2 support role.

• Minimum of 21, High School diploma or GED required, some college .

• Ability to work a hybrid schedule with reliable internet and pass an internet speed test.

• Capability to travel to the office for at least 50% of scheduled shifts.

• Must be camera-ready while working.

• Proficient in computers and Windows Office Programs.

• Experienced with troubleshooting advanced issues on computers, smartphones, and tablets.

• Strong interpersonal skills with a professional and courteous demeanor.

• Detail-oriented with excellent grammatical and typing/data entry skills.

• Ability to work independently, using sound judgment and initiative.

• Thrives in a fast-paced, dynamic environment, maintaining high service standards.

• Highly organized with exceptional time-management skills.

• Previous technical support experience is highly desirable.

Company Summary

Aristocrat Interactive   

Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together.  The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB). 

About Aristocrat

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), mobile games publishing (Pixel United) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Travel ExpectationsNone

Pay Range$14.00 - $26.00 per hour

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.