Senior Engineering Manager | AI

Responsibilities: Hiring and growing the team is a key responsibility.Mentor staff to develop their full potential with 1:1’s, appraisals, training, career development, recruitment, and performance in accordance with company practices.Work with Product team, and scrum teams to make sure the backlogs are properly groomed, requirements are defined and delivery of product using our cloud train best practices.Drive the team to manage customer expectations of uptime and performance by defining and reviewing SLO/SLI's, developing metrics to measuring as such and maintaining for all the services.Measure team performance and results to drive focus and inspire top performance.Report on progress of schedules and tasks to senior leadership and program management.Develop and manage collaborative relationships with vendors for utilised components and/or services.Participate in on-call escalation rotations for provided services. Key Requirements: 10+ years of industry experience with 2-4 years as leading teams to deliver customer facing products.Experienced in leading, coaching, and mentoring Software Development teams and delivering high quality software together with them.Effective communication (verbal, writing and presentation) and leadership skills are essential.Experience in developing software in cloud, microservices architecture is a must.Work with Architecture team and senior staff to set technical direction of team.Self-motivated, strong sense of accountability, good team player, able to handle multiple tasks at once and work independently with minimal supervision. Benefits: Five9 SharesBonus Scheme10% Flexi BenefitMeal AllowanceMedical InsuranceLife Insurance 25 day Annual Leave + Public Holidays #LI-RM1 #LI-Hybrid Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia. View our privacy policy, including our privacy notice to California residents here: . Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.