Senior Field Service Engineer

Job Description

Senior Field Service Engineer

North London (M40 Territory)

£38,000

Benefits:

• Starting Salary £38,000 rising to £39,250 (after satisfactory probation period and training accreditation)
• Performance Related annual salary increases.
• Mon- Fri 40hrs per week(minus1 /2 hr lunch unpaid per day)
• Overtime is available but not guaranteed. (OTE £50K)
• Fully Expensed Company Vehicle (with optional private use if required)
• All Tools Supplied
• Pension Scheme
• Discretionary Bonus Scheme
• 26 days annual holiday + bank holidays (increases with service)
• Simplyhealth Cash Plan (including retail discount scheme)
• Critical Illness Cover
• Employee Assistance Programme (EAP)
• Staff discount on company products

The Client

Our client are a leading hire company providing full UK coverage for industrial equipment. With plans to expand the business further this has presented an exciting opportunity for an experienced Senior Field Service Engineer covering the South West to join their team.

The role of Senior Field Service Engineer:

• To be a custodian of the brand at all times and demonstrate company values.
• Maintaining a high standard of service and repair on all cleaning equipment ensuring the delivery of a world class service experience
• Regularly communicating with Regional Service Manager
• Maintaining, accurately diagnosing and repairing the full range of Industrial Cleaning Equipment including Municipal
• Completing documentation of work orders promptly on Oneview FS365, ensuring accurate records are created
• Controlling van stocks in accordance with customer base – ensuring 5% difference adhered to during all stock takes
• Effectively communicating daily with regional scheduler to assist operations
• Identifying and communicating sales leads to relevant sales person
• Promoting healthy relationships with customers and the One Professional Team
• Maintaining tools and equipment to a satisfactory and safe condition
• Participating in on-job coaching with Regional Manager ensuring personal development plan is relevant
• Elevated duties in absence of Regional Manager if required
• Where required attending reactive weekend on-call work orders (few and far between)

Your qualifications, experience and characteristics are:

• 3 GCSEs at Grade 4, or equivalent, including English and Maths
• Formal mechanical/electrical qualifications
• Proven experience in the service and/or cleaning industry or willing to fast track through training.
• Fantastic communication skills, with the ability to work well in a team
• Excellent organisational skills.
• Able to improvise and be conversant with customers.
• Experience with electronics, batteries, hydraulics, pneumatics, mechanical and diesel engines.
• Experience with : Municipal Cleaning Equipment /Fork trucks / HGV / Plant Hire / Horticultural / Agricultural Machinery
• Full UK driving licence essential
• Willingness to travel and stay overnight if required
• Some training will take place in Europe so ideally a passport is required.
• Keywords: Maintenance Engineer, Service Engineer, Field Service Engineer, Service Technician, Field Service Technician, Senior Engineer, Engineer