Senior Infrastructure Engineer

Job ResponsibilitiesSimulate users' problems to explore solutions to resolve network and connectivity related problems.Conduct root cause analysis to explore possible solutions.Create temporary solutions until permanent solutions can be developed to resolve infrastructure-related incidents.Recommend system modifications to address issues.Oversee updates on issues to ensure resolution and maintain an up-to-date system inventory.Guide and train teams to resolve infrastructure-related incidents.Lead infrastructure network operations project planning and requirements phases.Contribute to the design and implementation of infrastructure replacement plans.Manage the implementation of agreed infrastructure changes and maintenance routines.Manage network operations activities and installation of network systems according to design specifications.Align network operations with agreed service level agreements.Manage the development of service-level objectives and targets.Monitor service-level objectives to ensure that requirements are met or exceeded.Develop client satisfaction metrics and service procedures.Propose recommendations to improve performance and client satisfaction.Pilot new tools, technologies, and/or processes to enhance the performance of infrastructure systems.Manage infrastructure network testing and implementation.Address all vulnerabilities identified and ensure the solutions are implemented in accordance with company policies.Gather performance and data usage statistics for capacity planning and reporting.Perform ongoing tuning and optimization of infrastructure network hardware and software components such as updates and upgrades.Manage and troubleshoot SDWAN infrastructure.Job RequirementsDiploma or bachelor's degree in information technology, Information Systems, Computer Science, Business IT or its equivalentCCNP, NSE, CCSA certified.Knowledge and experience in using network management systems, i.e SolarWinds, WLC, FortiAnalyzer and FortiManager.Knowledge of cloud-based network technologies and architecture such as Azure.Excellent communication, interpersonal and presentation skills.Able and willing to work after office hours and on weekends as and when needed