Senior IT Operations Engineer (SAP)

What's the role? ​​We are seeking a highly experienced and energetic Senior IT Operations Engineer for our Integrated Operations Center. The role involves monitoring critical IT services, incident de-escalation, and service restoration across SAP and non-SAP platforms. This position offers a unique opportunity to work on multiple platforms and applications, requiring excellent teamwork skills, confidence, integrity, and strategic thinking to manage complex IT environments and drive continuous improvement.​ Who is Hilti? Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers. Global IT within Hilti is a truly global team with main hubs in Buchs (Switzerland), Kuala Lumpur (Malaysia) and Plano/Tulsa (USA). All locations have highly competent teams who work very closely together. Hilti`s Global IT team is known for their focus on sustainable value creation by translating latest IT innovations into value creating solutions & services. What does the role involve? As a Senior IT Operations Engineer (SAP & Non-SAP), you will: IT Operations: Manage and maintain both SAP and non-SAP systems to ensure high availability, performance, and reliability. This includes performing daily IT operations tasks involving Event Management, Incident Management, Request Management, Release Management, Change Management, and most importantly, Major Incident Management and IT Crisis Management. Stakeholder Management: Act as a spokesperson for the IT Operations team, liaising with various departments in delivering IT operations tasks. Technical Expertise: Troubleshoot and resolve complex technical issues, ensuring minimal disruption to business operations. Serve as subject matter experts within the team. Continuous Improvement: Identify opportunities for process improvements and implement best practices in IT operations. Project Involvement: Lead and participate in IT projects, ensuring timely delivery and adherence to quality standards. Leadership: Mentor and guide junior team members, fostering a collaborative and supportive work environment. Demonstrate strong leadership by supporting the Team Leader in improving team dynamics, driving performance, and promoting the professional development of team members. Vendor Management: Manage and guide external managed services team and IT product vendors to deliver according to expectations. We have an excellent mix of people, which we believe makes for a more vibrant, more innovative and more productive team. What do we offer? Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after. We have a very thorough people review process, unlike any we know of in any other business. We can pair talent with opportunities - developing our people in their current roles or challenging them to work in new ways or in new places. It’s how we find the right fit, further our teams personally and professionally, get the best value for each employee and increase the job satisfaction. Additionally, we offer you a wide range of benefits. What you need is: Bachelor’s or Master’s degree in IT, computer science or a related technical discipline to IT and/or Business Administration, with Cumulative Grade Point Average (CGPA) > 3.0 At least 10 years of experience in SAP Basis and/or SAP AMS operations, with exposure to non-SAP systems and 5 years or more of experience in a senior role. High proficiency in SAP systems and related IT infrastructure. Practical experience in SAP performance is an added advantage. Familiarity with non-SAP products is a plus. Excellent analytical and problem-solving abilities. Strong verbal and written communication skills, with the ability to effectively manage stakeholders. Demonstrate strong leadership skills in daily operations tasks and effectively drive troubleshooting sessions with other teams. Able to be on-call and lead as well as perform maintenance tasks on weekends (approximately once a month), ensuring continuous and efficient IT operations while balancing regular working hours. Why should you apply? Become a valuable member of our highly professional and international team of IT experts and meet the challenges of a global multinational company using latest technologies. You will have the freedom to act in the responsible area with career prospects in a dynamic environment, excellent opportunities to develop yourself to higher levels and wider range of knowledge. Our team in Kuala Lumpur is a fully recognized and respected competence center that is covering all relevant areas of IT. 80% of the top positions are filled internally. We have a clearly defined career development track for every individual employee and an excellent team whom are duly rewarded by performance.