Senior Manager, Operations

Job DescriptionJob Description

Why Join Us?

Join DAS Technology, a pioneering SaaS company revolutionizing consumer engagement through cutting-edge digital technology. As the force behind the automotive industry's first next-level Consumer Data & Experience Platform® (CDXP), we empower over 9,200 retailers and OEMs to increase consumer response and lead conversions by leveraging patented AI-powered digital technology that delivers measurable ROI. If you're passionate about innovation and eager to make an impact in a dynamic environment, DAS Technology is where you can thrive. Be part of our journey to transform the way businesses connect with consumers—apply today and help shape the future of consumer engagement.

Are you an authoritative leader who thrives on independence and takes charge in fast-paced environments? Do you excel at setting and achieving ambitious goals while implementing structured processes that drive exceptional results? If you are ready to take control of transformative client services, DAS Technology is looking for you to step into the role of Senior Manager, Operations. Join us as we redefine excellence in the automotive industry with our innovative SaaS solutions.

What You'll Do

• Command and Inspire Teams: Your foremost duty will be to take command of our diverse teams responsible for onboarding, client support, service delivery, and quality assurance. Your authoritative leadership will drive accountability and excellence, ensuring that all teams align with our rigorous standards. Command. Inspire. Succeed.
• Implement Operational Structures: Establish and refine structured processes aimed at optimizing service delivery and enhancing the client experience. With your detail-oriented approach, you will ensure that our operations reflect best practices that lead to consistent, measurable outcomes. Implement. Refine. Optimize.
• Drive Results Through Metrics: Monitor performance metrics meticulously to identify inefficiencies and areas for improvement. Your data-driven mindset will facilitate continuous enhancement in both client outcomes and internal operations. Analyze. Improve. Deliver.
• Communicate with Precision: Serve as the key point of contact for internal escalations, delivering clear, direct communication that ensures timely and effective resolutions. Your commanding presence will engage stakeholders and support effective decision-making. Communicate. Resolve. Lead.
• Foster a Culture of Structured Excellence: Develop a high-performance culture marked by clarity, accountability, and continuous improvement. Through structured training and development programs, you will elevate your teams to meet evolving demands and excel in service delivery. Foster. Elevate. Excel.
• Embrace Change and Agility: Stay ahead of industry trends and changes, particularly within the automotive sector, to inform and adapt best practices. Your ability to engage with and implement necessary changes will fortify our competitive advantage and position us as industry leaders. Embrace. Adapt. Innovate.

What You'll Bring

• Bachelor's degree in Business Administration, Operations Management, or a related field
• 7+ years of experience in operations management, with a proven track record in a leadership role, preferably within the automotive or SaaS industries.
• Strong understanding of onboarding processes, client support, service delivery, and quality assurance.
• Excellent analytical and problem-solving skills with a focus on operational efficiency and client satisfaction.
• Proven experience leading and developing high-performing teams.
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders alike.
• Experience with organic social media and reputation management is a plus.
• A proactive, results-driven approach with a passion for improving processes and delivering client success.

Our Culture & Benefits

At DAS Technology, we believe that our success is rooted in our exceptional culture and the unique benefits we offer. We provide a range of comprehensive benefits, including free healthcare options, student loan repayment assistance, home purchase and refinancing support, and a no-cost veterinarian discount plan. Our commitment to employee well-being is reflected in our monthly half-days and the DASVentures employee-led group, which organizes health and wellness initiatives along with team-building activities. Join a workplace where innovation thrives, and employees are truly valued.

Key Benefits

• Healthcare: Free & company-subsidized medical, dental, and vision plans.
• Financial Support: 401k & Roth 401k with company match, incentive stock options, and student loan repayment assistance.
• Work-Life Balance: Competitive PTO, 11 paid holidays, paid parental leave, and monthly bonus half-day Fridays.
• Employee Well-Being: Free life and insurance, mental wellness programs, and pet care discounts.
• Career Growth: Tuition and training reimbursement programs.
• Dynamic Environment: Modern, fun, and friendly workplace.

Plus More! Enjoy a comprehensive benefits package designed to support your health, happiness, and financial success.

Equal Opportunity Employer

DAS Technology provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any kind, including but not limited to or , , , , , , status, genetics, protected veteran status, , or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Ready to Command Operational Excellence?

If you're an authoritative leader with a passion for independence and a laser focus on achieving structured goals, we want to hear from you. Step into this pivotal role at DAS Technology and lead the charge in delivering exceptional client services in a dynamic, fast-paced environment.

Apply Today!

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