Senior Project Engineer

Job DescriptionScope, price and deliver project across technologies Ability to gain exposure to uplift project delivery capability Opportunity to learn and to coach juniors Our client an established, stable and growing Managed Service Provider business that has been catering to small and medium enterprises mainly in Sydney for over 35 years. The team is expanding in Melbourne and is gearing for growth. The value proposition for this amazing business is to act as a true strategic partner accountable for delivering increased value and increased efficiency for its customers. The culture of the organsiation culture is to properly analyse and fix problems to continually improve the clients’ environment and confidence in their technology environment. About the role We are looking for ambitious, always learning, process driven, client satisfaction oriented Senior Projects Engineer. Cultural fit is really important for the business. The culture of the organisation promotes learning, encourages ownership and offers profit share schemes. Thus, we are looking for someone who wants to be part of such culture. Must haves for the role: Scoping, pricing and delivering projects High level business understanding and how technical solution to the business problem mindset Ability to uplift project delivery capability and processes Role and Responsibilities: The role will require you to scope and deliver project and uplift the standardization and efficiencies in project delivery. Take ownership of technical delivery outcomes of projects (large or small) Assist with scoping/designing technical outcomes aligning with clients’ commercial objectives Identify and contribute to initiatives that will drive operational efficiencies in both Project/Service Desk departments Drive a documentation culture Provide L3 escalation support and technical guidance to Service Desk team Experience and Skills Requirements: Be customer focused and able to multitask and deal with customers of varying IT capability. Have outstanding customer service skills. Experience within a MSP scoping and delivering Projects Experience taking escalations from service desk and mentoring service desk Service ticketing systems experience (preferably Autotask) Remote monitoring & management systems experience (preferably N-Able) Documentation systems experience (preferably ITGlue, Sharepoint) Project delivery experience across: Infrastructure virtualisation technologies (HYPERV & Vmware) Infrastructure hardware (servers, storage, UPS) Microsoft Server operating systems (including AD, DHCP, DNS, RAS, RDSH, GPOs) Microsoft Exchange server (on prem & Online) Microsoft Remote Desktop Services environments Microsoft Office suite End user devices (desktops, laptops, thin clients) Microsoft Public Cloud environments (Azure, Modern Workplace/M365, WVD) Networking experience (TCP/IP, LAN/WAN connection troubleshooting, DNS, firewalls, NAT rules) On Offer: Competitive Remuneration and profit sharing scheme Permanent position WFH in Melbourne or hybrid (a combination of WFH and office) work place set up in Syd Excellent office in Sydney North West & Hills District and Onsite parking Genuine caring culture that promotes learning