Senior Service Technician

Job DescriptionJob DescriptionDescription:

At One Hour, our Senior Service Technician are the friendly face (and hands) behind our HVAC service. If you’re passionate about customer service, enjoy solving mechanical problems, and can put a smile on our clients’ faces while driving a big, yellow truck loaded with tools and parts, this is the perfect opportunity for you. As a Service Technician, you’ll not only provide top-notch HVAC repairs and maintenance but also build lasting relationships with our customers by delivering exceptional service and clear communication. You'll be part of a team that values dependability, continuous learning, and a commitment to excellence.

Benefits:

• Earning potential $70,000+! We offer a competitive base salary complemented by performance-based incentives, including bonuses and commissions, directly tied to your achievements and contributions
• Performance Bonuses – Monthly and yearly bonus opportunities to boost your income
• Comprehensive Benefits Package – Health, dental, vision, and life insurance
• Paid Time Off & Holidays – Enjoy work-life balance with PTO and paid holidays
• 401(k) – Invest in your future with our retirement savings plan
• Career Growth & Advancement – Ongoing training and opportunities to grow within the company

Responsibilities

• Provide a high level of customer service by listening to client needs, explaining service details, and ensuring customer satisfaction throughout the service process.
• Actively seek and incorporate customer feedback to continuously enhance service quality and tailor our approach to meet client needs.
• Coordinate with colleagues and management on service calls, parts ordering, and scheduling to improve overall efficiency.
• Diagnose, troubleshoot, and repair HVAC systems at customer locations, ensuring efficient and reliable service.
• Accurately document repairs, equipment usage, and customer interactions using company systems.
• Maintain and organize the service truck, ensuring all tools and parts are well-stocked and in good working order.
• Adhere to all company safety protocols and regulatory standards while performing work both indoors and outdoors.
• Work after hours, weekends, and holidays as needed to meet customer demands.
• Maintain a clean, presentable uniform and adhere to a smoke-free workplace environment.

Requirements:

• 5+ years of hands on experience.
• Demonstrated ability to provide exceptional service and communicate effectively with clients.
• Strong organizational skills with meticulous attention to detail to ensure accurate service and documentation.
• Ability to prioritize tasks, manage multiple service calls, and meet deadlines in a fast-paced environment.
• Comfortable working in varied environments including confined spaces, outdoors, and in inclement weather.
• Basic mechanical aptitude with the willingness to learn and expand technical skills.
• Reliable, drug-free, and committed to upholding company standards.
• Valid driver’s license and a clean driving record.

Nice to Have (not required)

• Prior experience in HVAC repair and maintenance.
• Familiarity with operating service trucks and handling field service tools.
• Certification or formal training in HVAC systems.
• Experience with computerized maintenance management systems (CMMS).