Senior Technical Support Specialist

Job DescriptionJob Description

Join our dynamic team at a leading Northeast Ohio-based Managed Service Provider (MSP) technology company.  We’re searching for an experienced individual with a passion for exceptional customer service. As the primary contact, you’ll use your strong communication and problem-solving skills to guarantee outstanding client satisfaction. If you excel in a fast-paced environment and are dedicated to delivering top-tier service, apply now!

Job Duties

• Troubleshoot Microsoft Azure services and configurations.
• Troubleshoot Microsoft Windows and Office (current version plus last 2 versions)
• Troubleshoot Microsoft Windows Server (All Supported OS)
• Address Network, VOIP, Internet Issues, Peripherals (Printers, Scanners, etc…)
• Provide support for LOB applications and mission-critical hardware
• Provide support for Active Directory, Hosted Desktop, Terminal Servers, VMware, and Group Policy
• Provide Level 3 support for backups, antivirus, web filtering, and spam filtering
• Provide Level 3 support for common business applications (QuickBooks, Emails, etc.)
• Conduct end-user training for support requests
• Assist with pre-sales technical support and project implementation
• Demonstrate experience in managing challenging customer situations

Job Requirements

• Bachelor’s Degree and/or 3-5 years experience in IT industry
• At least 1 relevant IT certification (A+, MCP, Network+, Security+ MCP, ITIL Foundations)
• Speak to end users in non-technical terms (no geek speak)
• Prioritize daily tasks and achieve due dates
• Ability to multi-task and adapt to changes quickly
• Willing and able to work overtime as needed
• Ability to lift standard computer equipment (i.e. PC’s and Printers)
• Reliable transportation
• Maintaining a clean and organized office workspace

Other Benefits

• Training and Development Opportunities
• Access to a Company vehicle
• Paid Holidays and PTO Time
• A fun work environment with opportunities for growth

Company DescriptionETC TechSolutions is a fast-growing Managed Service Providers (MSP) located in Akron, Ohio that specializes in technology solutions for small and mid-size businesses. As an MSP we become an extension of our clients and take ownership of the technology burden allowing them to focus on what they do best.Company DescriptionETC TechSolutions is a fast-growing Managed Service Providers (MSP) located in Akron, Ohio that specializes in technology solutions for small and mid-size businesses. As an MSP we become an extension of our clients and take ownership of the technology burden allowing them to focus on what they do best.