Are you an experienced Completions & Wellbore Interventions (CWI) leader looking for a new opportunity?
Are you enthusiastic about building relationships and ensuring customer success?
Join our Service Delivery team!
Baker Hughes has developed a comprehensive portfolio of systems and products to deliver the best solutions. That means we consistently deliver solutions that will meet or exceed even your most demanding requirements.
Partner with the best
As a Service Delivery Manager (SDM) for Completions & Wellbore Interventions (CWI), you will lead a team providing maintenance services for our CWI service customers based in Alaska. You will mentor your team in their career development and growth to ensure high performance and collaboration. The SDM will support teams in Alaska, East Coast and in Canada. This role will be based in Alaska.***
As a Services Delivery Manager CWI, you will:
- Travel to our sites in Alaska, on the East Coast and in Canada
- Ensure flawless execution and on-time delivery by assigning appropriate resources in line with the volume and complexity of forecasted activity and by developing Quality plans in line with our job cycle process.
- Handles service delivery, profitability, and customer satisfaction for assigned contracts through oversight and leadership, all facets of positive customer outcomes.
- Lead direct and indirect reports, ensuring collaboration and delivery at required service levels.
- Coordinate with third-party companies for outsourced services.
- Be accountable for the Profit and Loss (P&L) of the CWI services business.
- Assure timely resolution of customer issues and customer satisfaction for assigned contracts.
- Interact with manufacturing, supply chain, field service, AMO and other teams.
- Function as a liaison between internal organizations and customers for assigned contracts and activity.
- Ensure all activities are conducted according to eMtJC, our non-negotiables and cultural pillars.
- Guarantee that the team fully understands the contracts/quote for their assigned job portfolio to ensure we harvest our contracts and collect what we are owed.
- Develop team in line with competency and training programs for their respective positions as well as future career plans.
- Be accountable for inventory management, both Baker Hughes’ inventory and Customer owned.
Fuel your passion!
To be successful in this role, you will:
- Have a bachelor's degree with at least 10 years of relevant experience (CWI Services )
- Support Alaska, East Coast and Canadian business needs.
- Ability to influence others and lead multiple teams.
- Coordinate several projects simultaneously.
- Effectively problem-identification and solution skills.
- Exhibit proven analytical and organizational abilities.
***This role will be based in Alaska
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
· Contemporary work-life balance policies and wellbeing activities
· Comprehensive private medical care options
· Safety net of life insurance and programs
· Tailored financial programs.
· Education Assistance
· Generous Parental Leave
· Mental Health resources, Virtual Therapy Programs
· Dependent and Partners Care
· Pet Insurance
· Additional elected or voluntary benefits
You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.
This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.
About Us:We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.
Join Us:Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to , , , or , , , or expression, , , protected veteran status or other characteristics protected by law.