Service Desk IT Support Specialist II

Job DescriptionJob DescriptionSalary:

Join Our IT Team at Frontline Insurance: IT Support Specialist II

Are you passionate about delivering top-notch technical support and ensuring smooth operations in a dynamic environment? Frontline Insurance is seeking a skilled IT Support Specialist II to join our Service Desk team! If you're eager to grow in a collaborative setting and take on exciting challenges, this role is perfect for you.

Why Join Frontline Insurance?

• Innovative Environment: Be part of a team that values creativity, collaboration, and technical excellence.
• Professional Growth: Develop your skills while making a meaningful impact on the efficiency and success of our IT operations.
• Community Focus: Work in a supportive environment that prioritizes Integrity, Patriotism, Family, and Creativity.

Why Youll Love Working Here:

At Frontline Insurance, we offer a comprehensive benefits package to support your overall well-being. Enjoy company-sponsored Medical, Dental, Vision, Life, and insurance (both Short-Term and Long-Term); we also provide Pet Insurance, and four weeks of PTO. Plan for your future with our 401(k) Retirement Plan, where we match 100% for the first 3% you contribute and 200% of the next 3%.Plus, our business casual environment ensures you can feel comfortable while doing your best work.

About the Role: IT Support Specialist II

As an IT Support Specialist II, youll play a crucial role in providing advanced technical assistance, supporting project needs, and managing application monitoring. Youll be the go-to person for resolving complex issues, supporting a wide range of software products, and ensuring our employees have the IT resources they need to succeed.

Key Responsibilities:

• Provide Tier II technical support with exceptional customer service to our internal customers.
• Troubleshoot, diagnose, and resolve application issues using standard procedures and support tools.
• Log and manage all support requests through our ticketing system, ensuring timely and effective resolution.
  
• Provide detailed ticketing system entries to ensure all steps taken are documented and customer communication is consistent and thorough.
• Serve as a primary contributor and reviewer of knowledge base content, aiding in the ongoing improvement of our support processes.
• Lead and deliver on small to medium-sized projects, providing expertise and direction where needed.
• Support the deployment of system and security patches, as well as the onboarding and offboarding of employees.
• Manage and maintain Office 365, Active Directory, and other SaaS products, ensuring smooth operation and security.

What Were Looking For:

• Education: Associate Degree in IT, Computer Studies, Information Systems, or a related technical discipline.
• Experience: 3-5 years of IT hardware/software support experience.
• Certifications: A+ Certification, MCSE is a plus.
• Skills:
  • Proficiency in Microsoft Windows client operating systems (Windows 11) and Office 365.
  • Knowledge of basic TCP/IP Networking Protocols.
  • Strong problem-solving skills with a keen attention to detail.
  • Excellent time management skills, with the ability to multitask and balance competing priorities.
  • A strong customer service approach to support

Ready to Elevate Your IT Career?

If youre excited about this opportunity and want to be part of a forward-thinking team, wed love to hear from you! Apply now and take the next step in your career with Frontline Insurance.