Service Desk Technician

Job DescriptionJob Description

Location: Cerritos, CA (On-Site) | Full Time | Pay Range: $25-$27/HR

We’re seeking a customer-focused, technically skilled Service Desk Technician to join our IT team. In this role, you’ll provide end-user support, ensure smooth onboarding and offboarding of employees, and troubleshoot software and hardware issues.

We are looking for an experienced technician with strong organizational skills, technical expertise, and a commitment to delivering outstanding customer service.

What You’ll Do:

• Perform onboarding and offboarding procedures in collaboration with HR to ensure seamless transitions with minimal business disruption.
• Provide technical support, resolve service desk tickets promptly, and document resolutions accurately.
• Troubleshoot and resolve hardware and software issues for end users, including PCs, laptops, printers, and other peripherals.
• Maintain and update IT systems, including system upgrades, routine maintenance, and process improvements.
• Respond to priority and after-hours support needs, including on-call emergencies.
• Build strong, professional relationships with coworkers and vendors while ensuring A+ customer satisfaction.

What You’ll Need:

• Associate’s or Bachelor’s degree in IT or related field (or equivalent experience) with 3-5 years in IT support roles.
• Proficiency in Windows, macOS, Microsoft 365, Active Directory, and basic networking concepts (e.g., TCP/IP, DNS, VPN).
• Excellent communication, organizational, and problem-solving skills with a customer-first mindset.
• Ability to meet KPIs, maintain high customer satisfaction, and work efficiently in a fast-paced environment.
• Availability for after-hours support and occasional travel.
• Relevant certifications (CompTIA A+, Network+, ITIL) and experience in a multi-location or matrixed organization.

What We Offer:

• Unlock Your Potential – Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth.
• Invest in Yourself – Tuition Reimbursement
• Health and Wellness First – Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving.
• Enjoy Complimentary Group Life Insurance for Added Peace of Mind.
• Your Network, Your Success – Employee Referral Bonus Program - Earn While Building a Stronger Team.
• Shop and Save with our generous discounts on Sales, Service, and Parts at Any Norm Reeves Location.
• Secure Your Future - Build Wealth with 401k Matching
• Smart Savings, Smart Choices – Section 125 Cafeteria Plan & Flexible Spending Account - Save on Taxes for Qualified Expenses.