Service Engineer Lead

Job DescriptionJob Description

At AST, we enhance the efficiency, productivity, and safety of flexible aseptic manufacturing processes for the worldwide Life Science Industry by offering innovative products, services, and solutions. 

Do you want to contribute to a shared vision and mission? Would you like to bring your unique talents to have a significant impact at a growing company? At AST we strive to build a workplace that enables every team member to meet and exceed their capabilities. We set our expectations high and provide the environment and resources necessary to bring out the very best. AST is proud of our team. Providing challenging and rewarding work, with opportunities for personal/professional development is our key to this longevity. AST is an equal opportunity employer. 
Compensation range for onsite WA applicants is $90,000-$115,000 annually. All applicants are welcome to apply.  

Employee benefits include: Medical (HSA & PPO), Dental, Vision, Long/Short term , HSA account with employer contribution, 401(K) (Traditional & Roth options) with up to 5% company match, Education Assistance, Paid Time Off (PTO), Paid Holiday, and bonus potential. 

What will I be doing?
We are seeking a dynamic and experienced Service Engineer Lead to join our team. As the Service Engineer Lead, you will be responsible for overseeing the service engineering team, ensuring the timely delivery of high-quality service to our clients. You will also play a key role in driving process improvements, training team members, and providing technical expertise to solve complex issues.

Responsibilities:

• Lead and manage the service engineering team, providing guidance, mentorship, and support to ensure team members achieve their goals and deliver exceptional service.
• Develop and implement strategies to optimize service delivery processes, improve efficiency, and enhance customer satisfaction.
• Collaborate with cross-functional teams to identify and address technical challenges, escalate issues as needed, and drive resolution to meet service level agreements (SLAs).
• Conduct regular performance evaluations, provide feedback, and implement development plans to enhance the skills and capabilities of team members.
• Act as a subject matter expert, providing technical guidance and assistance to team members in troubleshooting complex issues and implementing solutions.
• Stay updated on industry trends, emerging technologies, and best practices in service engineering, and recommend innovative solutions to enhance service delivery.
• Use AutoCAD drafting software to create detailed electrical schematics and layout components for panel building.
• Understand, trouble-shoot, and point out problems in PLC ladder diagrams, sensors, pneumatics, mechanical assemblies and other machine related items.
• Hands on assembly/disassembly for fixing or maintaining equipment.
• Draft operations and maintenance manuals in accordance with the designs and equipment. 
• Participate in the installation/startup/testing of machinery at customer facilities.
• Participate in electrical and controls installation and supervision at customer facilities as needed.
• Perform machine testing, experiments, and debug activities to ensure designs reliably meet the project requirements.
• Execute factory acceptance testing with documented results.
• Execute and document projects and tasks within given timelines and budgets with moderate oversight. 
• Maintain technical records, test results, and documentation in support of "design and/or performance history". 
• Estimate the number of hours required to accomplish tasks.
• Perform engineering responsibilities within budget and schedule limitations.
• Follow the guidance of the Engineering Manager and Principal/Senior Engineers. 
• Embrace AST's Process of Continuous Improvement across the organization.
• Travel can be up to 50% based on business demands.

Qualifications: 

• Bachelor's degree in engineering, computer science, or a related field.
• 5+ years of experience in service engineering, with 2+ years in a leadership or managerial role.
• Strong technical expertise in Isolators and Automated Aseptic machinery.
• Proven track record of successfully leading and managing teams to achieve objectives and deliver high-quality service.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders.
• Analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions.
• Strong problem-solving skills and the ability to thrive in a fast-paced environment.

Eligibility Requirements:

• Must be legally authorized to work in the United States. 
• Must be willing to take and successfully pass a drug test. This is a safety sensitive position, and does require pre-employment drug testing, including testing for marijuana and THC.

AST is proud of our team. Providing challenging and rewarding work, with opportunities for personal/professional development is our key to this longevity. AST is an equal opportunity employer.  
 
This is a full-time position based in Tacoma. Compensation is competitive, including salary, bonus potential, health plan options, competitive 401K match, and paid time off.  

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