Service Field Engineer (Audio/Visual) - Houston, TX

Job DescriptionJob Description

Welcome to Ford AV, where cutting-edge integration of audio, video, lighting, music, and technical aptitude forms the cornerstone of extraordinary experiences. If you're a tech-savvy individual deeply immersed in the intricacies of AV technology, we extend a warm invitation to join us on an exciting journey. This opportunity isn't just a job posting; it's a compelling call to channel your technical skills and creativity onto a platform where innovation and passion harmonize seamlessly. Join our team today and become a catalyst for next- advancements in the audio video world!

Why Ford AV?

Ford AV is America’s leading audiovisual solutions integrator. With over 50 years of experience, we are the complete technology provider for the nation’s top enterprise brands for design, installation, and service of professional sound systems, AV systems, video conferencing systems, networks, and security surveillance systems. Ford AV strives for excellence in all aspects of our work and brand including offering competitive compensation, benefits, and perks for our team members.

• Ongoing Industry Training
• PTO & Major Holidays
• Health & Life Insurance
• 401k Matching
• Discretionary Profit Sharing
• Advancement Opportunities

What you will be doing:

The Service Field Engineer (SFE) consults with Ford AV clients to help maintain, diagnose, and repair their A/V systems. The SFE works with Ford’s Customer Care Dispatch team and is responsible for providing quality customer service to diverse clientele, utilizing hand tools and diagnostic equipment, attending to service calls and work orders in a timely manner, and repairing A/V systems and equipment. The SFE can expect to visit an average of two to three client sites per day.

What you will need:

• Proven ability to diagnose and troubleshoot A/V or technology systems
• Programming experience with Crestron/AMX
• Prior experience installing/repairing commercial A/V (sound, video, lighting, projection systems)
• Experience processing work orders/Service tickets
• Ability to communicate technical issues and resolution plans clearly both verbally and written
• Associates degree or higher in electronics or related field

Other information you need to know:

• Drug Testing and DOT: Ford is committed to maintaining a drug-free workplace and, therefore, all employees are subject to drug testing. Moreover, pre-employment, random, reasonable suspicion and/or post-accident drug testing may be conducted in accordance with company policy and all applicable laws to ensure a safe and healthy work environment. This is a safety sensitive position; therefore, a DOT certification is also required. All applicants for this position tentatively selected for employment at Ford are subject to pre-employment drug testing and a DOT physical exam. A final offer of employment is contingent upon a negative drug test result and obtaining a DOT certification.
• Physical Requirements: The combination of physical and mental requirements is necessary for completing the responsibilities, essential functions, and meeting the demands of the role. The employee must have the ability to lift and move objects weighing up to 50 pounds, climb ladders up to 20 feet tall, and work in extreme weather conditions, including hot and cold temperatures. They may also be required to work in dusty or unclean environments, confined spaces, and on uneven surfaces. Safety is paramount, necessitating effective communication with colleagues and constant alertness to surroundings. The employee will be frequently required to stand, walk, reach, climb, and perform tasks that involve stooping, kneeling, crouching, or crawling. Additionally, the job may require long hours, night shifts, weekend work, and holiday commitments, including extensive travel for weeks at a time. The employee must be able to apply established protocols in a timely manner to meet deadlines and effectively communicate to successfully preform all required responsibilities.
• EOE/AA/M/F/D/V

Company DescriptionEstablished in 1973, Ford AV employs 550+ with offices across the United States. As an AV commercial integrator, Ford installs systems in arenas, airports, entertainment venues, houses of worship, healthcare facilities, corporate offices, schools and even stadiums. Typical AV systems include digital signage, video walls, sound systems, and videoconferencing. In addition, Ford designs intricate lighting systems for performance halls and broadcast television. Ford also installs network operation centers (NOC) for telecommunication providers and systems within command and control rooms for the US military. Most systems are digital, controlled using software designed by Ford’s engineers and consistently monitored by two dedicated software development teams. Recognized as one of the top audio-video integrators in the nation, Ford AV is known for installing some of the largest and most complex AV projects for ExxonMobil, AT&T, Houston Intercontinental Airport, State Farm, Fannie Mae, Apple, Denver International Airport, Broncos Stadium, U.S. House of Representatives, and the Cyber Warfare Integration Center for the U.S. Military. You can learn more about Ford AV's projects here: https://www.fordav.com/industries/Company DescriptionEstablished in 1973, Ford AV employs 550+ with offices across the United States. As an AV commercial integrator, Ford installs systems in arenas, airports, entertainment venues, houses of worship, healthcare facilities, corporate offices, schools and even stadiums. Typical AV systems include digital signage, video walls, sound systems, and videoconferencing. In addition, Ford designs intricate lighting systems for performance halls and broadcast television. Ford also installs network operation centers (NOC) for telecommunication providers and systems within command and control rooms for the US military. Most systems are digital, controlled using software designed by Ford’s engineers and consistently monitored by two dedicated software development teams. Recognized as one of the top audio-video integrators in the nation, Ford AV is known for installing some of the largest and most complex AV projects for ExxonMobil, AT&T, Houston Intercontinental Airport, State Farm, Fannie Mae, Apple, Denver International Airport, Broncos Stadium, U.S. House of Representatives, and the Cyber Warfare Integration Center for the U.S. Military. You can learn more about Ford AV's projects here: https://www.fordav.com/industries/