Service Operations Specialist

Job DescriptionJob DescriptionService Operations Specialist | Ace Handyman Services

Why Join Us?

At Ace Handyman Services, we take pride in providing top-quality home repair and maintenance services. We’re looking for a Service Operations Specialist to support both office and field operations, ensuring seamless scheduling, customer service, and job execution. If you're a skilled handyman with strong organizational and communication skills, this is a fantastic opportunity to grow within a supportive and rewarding environment.

️‍

Here is just some of what we have to offer:

• Competitive salary: $25-$30 per hour based on experience

• Every Weekend off
• Vacation Days
• Vehicle and tool allowance
• Flexible scheduling
• Advancement and growth opportunities
• Regular pay reviews
• Consistent year-round work
• Plus more!

Key Responsibilities:

• Coordinate and manage service appointments, ensuring smooth job execution.
• Provide customer service and scheduling support.
• Assist with sales, invoicing, and basic payroll processes.
• Perform handyman/tradesperson duties as needed, including job site visits.
• Use scheduling software (Service Titan or similar) to manage workflow.
• Maintain communication between clients, team members, and leadership.
• 40% or more of this role is going to require administrative and computer-based work

Requirements

What We’re Looking For:

• Must reside within 20 miles of the service territory
• Valid driver’s license, insurance, and a reliable vehicle capable of transporting materials and extension ladders
• Willing to submit to and able to pass a background check
• Proven experience as a Handyman/Tradesperson or in a similar role
• Must have basic tools to complete most jobs
• Strong organizational skills to manage multiple tasks
• Excellent communication skills for client and team interactions
• Familiarity with customer service, scheduling, and sales
• Ability to work independently and as part of a team
• Proactive problem-solving approach with attention to detail

Nice-to-Have:

• Basic knowledge of payroll processes.
• Familiarity with QuickBooks Online.
• Experience using Service Titan or other scheduling software.
• Additional experience in administrative or operational support.

Benefits

Take control of your schedule, your earnings and your career!

• Paid Time Off (PTO)
• Sales Bonuses
• 401K Retirement Plan
• Health Care & Dental Coverage
• Travel Reimbursement
• Overtime Pay
• Tool Allowance
• Growth Opportunities

Join our team and be part of a professional, growing, and customer-focused company that values work-life balance—no weekends required!