Service Quality Manager

Service Quality Manager (SQM)



Inside IR35



Sheffield



Hybrid



Role Overview



Vanloq have an great contract available with one of the world leading banks. This contract based in Sheffield which will commence from the start of January through to July 2025 initially is well suited to contractors who have experience of delivering projects within the financial sector.



The Service Quality Manager (SQM) plays a pivotal role in driving service quality improvements across the Service Line/Value Stream. This position involves collaborating with various stakeholders, including Development Managers and IT Service Owners (ITSOs), to enhance service management (SM) disciplines. The SQM ensures governance, quality control, and the development of tools and dashboards that provide actionable insights to enhance service quality, cost efficiency, and productivity.



Key Responsibilities



* Service Quality Upliftment



* Governance and Oversight



* Data Analysis and Dashboard Development



* Service Resilience and Incident Reduction



* Continuous Improvement



* Service Onboarding and Integration



* Communication and Collaboration



* Technical Expertise



* Analytical and Problem-Solving



* Project Management



* Communication and Collaboration