Service Technician

Job Description
Description:

Up your game! Pilson will assist in paying for your automotive technician education and training
programs.
Got tools? Pilson will purchase your own tools to use.

Requirements:

Summary/Objective:

Up to $6,000.00 depending upon education and experience.

The Automotive Technician is responsible for performing repairs and service on customer and
dealership vehicles within management's guidelines for productivity, safety, and efficiency.

Essential Job Functions:

• Review vehicle history and any factory bulletins that apply to vehicle make and model,
  paying special attention to outstanding campaigns.
• Complete system diagnostics and automotive trouble shooting and testing.
• Report required vehicle work to management for approval.
• Make notes regarding proposed and additional work on hard copy or technician terminal.
• Upon repair authorization, request necessary parts from the parts department and return any parts that have been requested to be saved by the customer or factory.
• Help team members with customer retention and provide daily status report.
• Perform various vehicle repairs after approval and receipt of parts.
• Test drive vehicles as necessary to diagnose and verify repair.
• Inform dispatcher, advisor, team leader or electronic technician terminal of job completion and make any final notes regarding recommended work.
• Keep informed of all safety guidelines of management and other agencies, especially disposal of hazardous waste.
• Participate in continuing education and maintain training and/or certification records.
• Keep work areas clean and maintain good condition of personal and shop tools.
• Other duties as assigned by management.

Knowledge, Skills, and Ability Requirements:

1. Technical Skills: Strong understanding of automotive systems and components,
   including engines, transmissions, brakes, electrical systems, and computerized
   diagnostics. Must be skilled in using diagnostic equipment and tools to identify and
   repair mechanical issues.
2. Communication Skills: Must have effective verbal and written communication to interact
   with customers, explain repairs, and collaborate with other members of the service team.
3. Problem-Solving Abilities: Must be able to troubleshoot and diagnose complex
   automotive issues and determine the most effective repair solutions. The automotive
   technician should be adept at analyzing symptoms, conducting tests, and identifying root
   causes of problems.
4. Attention to Detail: Precision is critical in automotive repair to ensure that tasks are
   performed correctly and safely. The technician must pay close attention to detail when
   following manufacturer guidelines, adjusting components, and testing repairs.
5. Customer Service Orientated: The automotive technician will interact directly with
   customers, especially when discussing repairs or providing estimates. A customer-
   focused attitude and the ability to address concerns professionally will enhance the
   overall service experience.
6. Adherence to Safety Standards: The automotive technician must prioritize safety in all
   aspects of their work, including following proper procedures, handling hazardous
   materials responsibly, and using personal protective equipment as needed.

Education/Experience:

college, community college, or automotive technician training program, vocational
school, training, or combination thereof; or, one year certificate from college, technical school, or
factory apprentice program; or three to six months related experience and/or training; or
equivalent combination of education and experience.
May consider high school diploma or equivalent, alongside automotive work experience, and
automotive training.
This is not an apprenticeship.

Work Environment

The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to work near moving
mechanical parts; fumes or airborne particles; outdoor weather conditions and risk of electrical
shock. The employee is frequently exposed to extreme cold (non-weather) and extreme heat
(non-weather). The employee is occasionally exposed to wet or humid conditions (non-
weather); work in high, precarious places and toxic or caustic chemicals.
The noise level in the work environment is usually very loud.

Physical Demands:

The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions.
The employee must regularly lift and /or move up to 50 pounds, frequently lift and/or move up to
100 pounds and occasionally lift and/or move more than 100 pounds.
Specific vision abilities required by this job include Close vision, Depth perception and Ability to
adjust focus. While performing the duties of this Job, the employee is regularly required to
stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and
taste or smell. The employee is frequently required to stoop, kneel, crouch, or crawl. The
employee is occasionally required to sit and climb or balance.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of
activities, duties or responsibilities that are required of the employee for this job. Duties,
responsibilities and activities may change at any time with or without notice.

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