Service Technician

Job DescriptionJob Description

Schedule: 8:00am-4:30pm Monday-Friday

Position Overview:

Perform the shop and "occasional on site" service of customer equipment.

Responsibilities Include:

• Perform the shop and on-site service of customer equipment as directed by the Service Center Manager.
• Log service calls and complete all associated service department paperwork, coordinate with the Service Administrator
• Maintain all shop tools and equipment in a serviceable condition, report any discrepancies to the Service Center Manager
• Maintain and outfit the Johnston, BradyPLUS service van and the Johnston repair shop in a professional, neat, organized, and serviceable condition.
• Conduct yourself in a professional and customer care-oriented manner in order to always maintain a positive relationship with all Johnston, BradyPLUS customers.
• Perform equipment PM programs and customer training as directed by the Equipment Program Manager.
• Maintain inventory sheets on equipment and accessories, coordinate with the Service Administrator with all inventory changes.
• Prepare and present a weekly summary of all transactions and events for review with the Service Manager.
• Assist customers with product knowledge of all equipment sold.
• Research and resolve customer problems accurately and efficiently.
• Performs other duties as assigned.

The ideal candidate will have:

• High School Diploma Required
• 3 Years of experience in technical repair and/or service .
• A Driver's license in good standing.
• Some knowledge of the following :
  • Mechanical Ability
  • Excellent Communication and Organization Skills
  • Ability to read instructions and diagrams.
  • Fluent in Microsoft Office, AMS and Salesforce Software
• Must be client focused, positive, energetic and motivated.
• Ability to foster and maintain professional relationships.
• Able to manage high stress or busy periods while remaining focused, positive, and united.
• Adapt at managing multiple priorities efficiently and effectively.
• Complex problem solving from a technical mechanical perspective.
• Committed to continuing to expand knowledge and capabilities.

This position offers a competitive starting salary and comprehensive benefits program.

Job Posted by ApplicantPro