Service Technician

Job DescriptionJob Description

Provide maintenance, service, and occasional installation support on residential heating and air conditioning systems according to company standards while providing the customer with a high quality experience.

Required Qualifications / Achievements:

• Valid driver’s license
• Insurable driving record
• Demonstrate willingness to invest in tools used in the service of HVAC equipment
• Demonstrate willingness to invest time in  service training seminars and classes
• Work from 28’ extension ladder and 12’ step ladder
• Ability to operate power and hand tools safely
• Ability to follow written and verbal directions as given
• Demonstrate commitment to developing customer service skills
• EPA certification
• Demonstrate mechanical aptitude

Essential Functions and Responsibilities:

• Service, Maintain, and Install Residential Heating & Cooling Equipment
• Arrive at jobsite at scheduled time and location as dispatched
• Relocate from one jobsite to another jobsite as dispatched during the workday
• Operate company vehicle as needed
• Follow instructions from supervisor and/or dispatcher and carry out in timely manner
• Report problems with company tools or vehicle promptly
• Report problems with equipment to Service Dispatcher to expedite parts delivery
• Communicate with customers and collect on maintenance visits as directed
• Ability to work staggered schedule if required
• Maintain professional appearance and attitude at all times
• Complete all service related forms properly
• Inform and educate customers about residential planned maintenance agreements
• Inform and educate customers on additional products or services available through company
• Inform customer of replacement options following company guidelines
• Demonstrate knowledge of service tools and testing devices, soldering skills, customer service skills, electrical and refrigeration principles.
• Perform filter changes utilizing filter checklist paperwork unassisted
• Properly set, install, and commission residential HVAC equipment
• Minor Sheet Metal Fabrication
• Other duties as assigned
• Provide all customers with new / renewal service agreement information

Physical demands and work environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform the essential functions.

Physical Demands:

• While preforming the duties of this position, the employee is required to walk, stoop, balance on feet, talk, hear, squat, climb, reach about their head and drive a company vehicle.  They will use their hands to finger, handle or feel objects, tools or controls.  Employee must occasionally lift and/or move objects weighing 50-100lbs.  Use of visions abilities include, close vision, distant vision, vision, peripheral vision, depth perception and the ability to focus.

Work Environment:

• While preforming the duties of this position, the employee is exposed to weather conditions at that time.  They may be required to be in confined spaces for short periods of time.

Company DescriptionArnold Air is a locally owned company that is focused on residential market growth as a team. We are committed to customer satisfaction, as well as employee development and training. With our competitive benefits package and strong family culture, Arnold Air is a terrific place to work.Company DescriptionArnold Air is a locally owned company that is focused on residential market growth as a team. We are committed to customer satisfaction, as well as employee development and training. With our competitive benefits package and strong family culture, Arnold Air is a terrific place to work.