ServiceNow ITSM Process Analyst

Job DescriptionJob DescriptionServiceNow ITSM Process AnalystLocation: Princeton, NJStart: ASAP - April 15The ITSM process Analyst is a member of the team within the Client Office responsible for defining, implementing, and continually improving the ITIL-based service management processes and best practices for managing department services.ITSM Process Analysis

• Provide technical and analytical expertise in configuring and extending the ServiceNow platform
• Recommend and create new guidelines, best practices, and standards for the delivery, configuration, and support of the ServiceNow platform
• Contribute to the development, testing, documentation, and debugging of custom solutions and application enhancements, (e.g., forms, workflows, system interfaces)
• Train and mentor IT and SMO staff on ServiceNow solution configuration and delivery

Qualifications:

• Minimum 5 years of work experience, including at least 2 years of service management experience
• ITIL Foundations certification required
• ServiceNow Enterprise ITSM software experience
• ServiceNow administrative training
• ITIL Intermediate certifications
• ITIL Expert certification

Best & regards,Yamini DTalent Acquisition Specialist yamini.d@technogeninc.com