Software Support-Technical Analyst

Job DescriptionJob Description

Euronet Software Solutions (Euronet USA, LLC), a subsidiary of Euronet, is dedicated to advancing payment technologies for our global operations. We're looking for a Software Application Technical Analyst to join our team in Little Rock, Arkansas.

Role Overview: As a Software Application Technical Analyst, you'll provide top-notch support for our software applications, addressing customer inquiries and issues. You'll specialize in a specific line of Euronet products, working under general supervision. This role requires in-depth knowledge of transaction processing and Euronet products. Flexibility is key, as you'll need to handle weekend rotations, second-shift assignments, and after-hours support.

Key Responsibilities:

• Customer Support: Offer comprehensive software application support.
• Programming: Perform programming tasks to meet specifications.
• Training: Conduct training sessions for employees and customers.
• Problem-Solving: Analyze customer information to identify and resolve issues.
• System Configuration: Set parameters, verify system flow, and resolve configuration issues.
• Testing: Conduct system testing to validate results.
• Escalation Point: Handle complex customer issues.
• Administrative Support: Prepare correspondence and gather information for management.
• Collaboration: Work with other employees and customers to achieve objectives.

Requirements

• Education: Bachelor's Degree in Computer Science, Business, Accounting, or related field, or 3 years of relevant experience.
• Skills: Strong programming, analytical, organizational, communication, problem-solving, training, leadership, and project management skills.
• Experience:
• 2+ years with AS/400 or iSeries platform and OS/400 operating system.
• 2+ years in computer programming (CL, RPG, RPGLE, Java/SQL).
• 2+ years in banking, specifically in card services and ATM processes.
• 2+ years in project management.

Benefits

• 401(k) Plan
• Health/Dental/Vision Insurance
• Employee Stock Purchase Plan
• Company-paid Life Insurance
• Company-paid insurance
• Tuition Reimbursement
• Paid Time Off
• Paid Volunteer Days
• Paid Holidays
• Casual Office Attire
• Plus many more employee perks & incentives!

We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to , , , , , , or , , status, genetic information, protected veteran status, or any other characteristic protected by law.