Special Project Manager

Job DescriptionJob Description

We are seeking a dedicated and detail-oriented Special Project Manager to join our team. The ideal candidate will have a strong understanding of the following job responsibilities:

Management:

• Develop and oversee the in-house installation team, ensuring efficiency and high-quality workmanship.

• Create and implement processes for team training, safety, and operational procedures.

• Manage project timelines, budgets, and resources to ensure successful execution.

• Work closely with the sales and operations teams to coordinate installations and resolve logistical challenges.

Customer Satisfaction:

• Working with the sales department, act as the primary point of contact for installation projects, ensuring client expectations are met or exceeded.

• Oversee quality control and ensure installations are completed to company standards.

• Handle customer concerns and problem-solve issues that arise during installations.

• Conduct follow-ups with clients to ensure satisfaction and identify areas for improvement.

Leadership & Communication:

• Train and mentor installation team members to enhance their skills and professionalism.

• Foster a positive, team-oriented work culture that prioritizes efficiency and customer service.

• Communicate effectively with clients, vendors, and internal departments to ensure smooth project execution while remaining in budget.

• Provide regular progress updates to management and sales teams regarding ongoing installations.

Inside Sales & Quoting:

• Assist and train the sales team on quoting installation projects, ensuring accurate pricing and timelines.

• Meet with clients to assess commercial projects and provide estimates.

• Develop and maintain relationships with clients to support business growth.

• Work with the sales team to identify new opportunities for services.

Qualifications & Requirements:

• Two Years in project management, installation, or related field work.

• Strong leadership and team-building skills

• Experience with transportation, logistics, or warehousing .

• Excellent customer service and problem-solving abilities.

• Strong communication and interpersonal skills.

• Ability to manage multiple projects and deadlines.

• Experience with quoting and inside sales is a plus.

• Excellent organizational and customer service skills with impeccable follow-up.

• Ability to work independently with little supervision, strong work ethic.

• Ability to resolve problems.

• Excellent understanding of the organization’s goals and objectives.

• Exceptional written and oral communication skills.

• Outstanding listening and interpersonal skills.

• Ability to communicate ideas clearly and in direct interest of prospect.

• Highly self-motivated and directed.

• Keen attention to detail.

• Able to prioritize and execute tasks in a high-pressure environment.

• Enthusiastic team player and relationship builder.

Salary is based on experience and qualifications.