Sr. Desktop Engineer - HYBRID 3/2

Job DescriptionJob Description

What You'll Do: 

• Test and package new applications, application updates and Operating Systems to confirm that they meet the firm’s technology standards and do not conflict with existing applications or services. 
• Provide advanced troubleshooting for complex issues that appear to be related to the client operating system and/or any of the applications that are included in the standard client image. 
• Ensure successful testing, implementation, and transition of solutions to production. 
• Manage desktop security updates and follow a disciplined approach to implementing processes to ensure a timely delivery of these updates. 
• Responsible for automating the deployment of applications, patches, hot-fixes and security updates. 
• Work with vendors and 3rd party integrators to deliver customer application solutions and resolve existing issues. 
• Effectively manage software life-cycles. 
• Responsible for development, maintenance, support and documentation of responsible applications and solutions.
• Resolve escalated incidents using problem management skills. 
• Manage cross-functional team projects to implement new or updated technology. 
• Displays professionalism, quality service and a "can do" attitude to internal members/departments of the Firm as well as external clients and vendors via electronic and in-person interactions. 
• Manage and update the physical and virtual (VDI) desktop environments and related images. 
• Managing and troubleshooting the Horizon VDI infrastructure (Horizon, vSphere, vRealize Operations, etc) and related desktops. 
• Performs maintenance in accordance with Information Technology change management policies.  

Education, Experience and Skills Required: 

• BA/BS or equivalent work experience. 
• 5-7+ years of experience in relevant technology and business skills as detailed above. 
• Deep knowledge of Microsoft Windows desktop Operating Systems. 
• Strong understanding of of Group Policies (GPO/GPP) and Active Directory. 
• Strong understanding and experience with scripting using PowerShell
• Strong understanding deploying software using enterprise deployment technologies such as Microsoft Configuration Manager (formerly SCCM) and Microsoft Intune.
• A thorough understanding of packaging and how applications install on Microsoft Windows platforms 
• In depth knowledge of Microsoft Windows Client security configurations and best practices. 
• Strong analytical and problem solving skills
• Strong documentation skills
• Strong customer service and interpersonal skills

Additional knowledge, capabilities and responsibilities:

• Client Security and encryption solutions such as Microsoft Bitlocker and Defender. 
• Knowledge of VDI technologies such as VMware Horizon and application virtualization.
• A strong customer service orientation and ability to establish and maintain effective working relationships with peers, management, end users and others throughout the firm. 
• Ability to resolve problems independently in accordance with defined policies and procedures. 
• Knowledge of ITIL Service Management principles. 
• Must be flexible to shifting priorities and be detail oriented
• Ability to multi-task effectively and manage competing priorities. 
• Working knowledge of Microsoft Entra.
• Effectively manage projects on-time
• Experience working in a law firm or other professional services environment. 
• Requires rotating on-call for after-hours support and escalations.  

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