Sr. Digital Product Engineer-1

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Driven by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With more than 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than 10,000 customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses, and governments globally.Join a company where the people challenge themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. You will be part of a team known for its industry-leading talent, unparalleled portfolio, and unmatched commitment to customer success. Flowserve’s culture promotes recognition and rewards creativity, hard work, and commitment. We invite you to put your talents and career in motion at Flowserve.Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, and many other excellent benefits.Role SummaryField Service Competency• Mechatronics Discipline in Training• Capability Sourcing Strategy from Competitions dealing in similar product type of positioners, electric actuations, DCS, Master Stations, etc.Main Duties and Responsibilities主要工作内容（以下所列仅为主要职责，并未包含全部（其他由主管指定的工作））Field Service CompetencyMechatronics Discipline in TrainingCapability Sourcing Strategy from Competitions dealing in similar product type of positioners, electric actuations, DCS, Master Stations, etc.Manage QRC projects, service technical & support, and growing business;Design/customizes service solutions in accordance with customer request and company standards/procedures, and meet the customer requirements;Deal directly with customers either by telephone, electronically or face to face, respond promptly to customer inquiries, handle and resolve customer complaints.Propose the best repair solution to meet the customer’s requirement both technically and economically;Coordinate and communicate with overseas facility to support service;Participate and responsible for QRC weekly/monthly reports and related analysis reports;Observe maintenance workflow and participate improvement opinion;Develop\Audit\Manage Chinese CSC to support distributor business growing and customer satisfaction;Requirements & Qualification任职资格Education教育背景：Bachelor degree in automation or mechatronicsLanguage语言能力：Proficient in both written and oral EnglishYears of Related Experiences 工作经验：Minimum 5 years in valves/automation working experience with good computer skillsProfessional Knowledge 专业知识/技能：Good in communication, negotiation, analytical & problem solving skill/Project Management skills/Good team work and mentoring skill/Must have a good knowledge of valves, filed instruments, DCS, installation supervision and different industry processes.Attitude / Personality 性格：Cheerful character, good affinity, good state of mind, patient and meticulousOther 其它：Strong compression ability and customer service consciousness