Sr. Service Technician

Job DescriptionJob Description

Sr. Service Technician UNIS USA (Carrollton TX) Full Time

Position Summary:

We are one of the largest equipment manufacturers in the world. We produce video, redemption, kiddie, and amusement ride products for customers in 60 countries worldwide.

 Seeking a Sr. Service Technician who is responsible for helping the company provide quality product support through customer service, proper diagnosis, repair, and superior documentation, assuring the customer is given excellent service.

Responsibilities:

·         Provide excellent customer service.

·         Travel to customer locations and perform necessary updates when required.

·         Ability to precisely diagnose technical issues.

·         Responsible for testing, troubleshooting, and repair down to component level on computers.

·         Provide professional phone assistance and possess excellent communication skills.

·         Utilize and support Service Ticket process by collecting critical data while troubleshooting with customers.

·         Keep the work area neat, clean, and organized.

·         Document accurate information such as pricing, part numbers and billable hours for proper invoicing.

·         Responsible for other reasonable related duties assigned.

·         Receive and respond to incoming calls in a timely manner with excellent customer service.

·         Travel to trade shows when required.

·         Assist in setting up new attractions at trade shows and service center.

Requirements: 

·         General knowledge of repairing electronic equipment .

·         Microsoft – Office, Excel, Outlook

·         Outstanding communication skills

·         Ability to work in a fast-paced environment.

·         Excellent documentation skills

·         Must be able to work independently.

·         Understanding of basic electronics.

·         Ability to read electrical system diagrams.

·         Arcade experience .

Company DescriptionUNIS Technology Ltd. is a leading manufacturer specializing in the development and sale of innovative amusement game products. We are seeking a dedicated Merchandising Coordinator to join our UNIS USA team in the Dallas and Carrollton region.Company DescriptionUNIS Technology Ltd. is a leading manufacturer specializing in the development and sale of innovative amusement game products. We are seeking a dedicated Merchandising Coordinator to join our UNIS USA team in the Dallas and Carrollton region.