SSC Operations Manager

Ideas | People | Trust



We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world.



We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy – and directly advise the owners and management teams leading them.



We’ll broaden your horizons



Our Shared Service Centre (SSC) provides essential support to many teams across our firm. As well as assisting on large-scale operations, beyond the capacity of a core specialist team, we provide the unparalleled expertise we need to keep moving forward. As part of this friendly department, you’ll have the chance to work on exciting projects and develop your skillset. There’s real opportunity, making it a great place to use industry knowledge and experience to solve problems in your next career step. If you want to work on important projects and explore your potential, we’ll give you the friendly, supportive working environment to go far.



We’ll help you succeed



Leading organisations trust us because of the quality of our advice and services. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships.



You’ll be someone who is both comfortable working proactively managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO’s partners to help businesses effectively. You’ll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with.



Role Overview:



The purpose of Shared Service Centre Operations Manager role is to provide leadership and management of multi-discipline teams and ownership of delivery of an operational area of the SSC. This will involve strategic thinking, engineering effective and efficient end to end processes, resource planning across a number of teams within the operation and managing a team of Assistant managers.  The post holder will be responsible for enabling the delivery of exceptional service, be client centric and quality focussed ensuring we deliver to our operational excellence standards.



The Role:



Be a key member of the SSC Leadership Team, working together with the SSC Executive Leadership Team and SSC Operations Managers to ensure we collectively deliver against the firm and SSC strategy and vision



Management responsibility for several Assistant Managers who lead teams of multiple disciplines covering HR services, Resourcing support, Learning and development support, Finance support, Data management and Travel and Events



Provide an exceptional client experience and support client initiatives both internally and externally, being responsive and helping to always create a positive impression



Work with the Head of Operations, Hub Managers, Stakeholders, Business Relationship Managers and HR Manager to ensure effective and efficient delivery of our processes. Review key processes, identify and implement improvements to support business delivery and KPIs and Quality output



Drive operational and professional standards across the area to optimise delivery of services, ensuring that they meet the critical success factors



Continually assess resource requirements to enable the demands of the business, and work collaboratively with other areas of the SSC to ensure best use of resources and knowledge



Oversight of quality control and compliance, identify and implement improvements to support high standards of quality output



Manage one-off projects as identified or as requested



Ensure all regulatory and compliance related activities are sufficiently covered (enlisting support of functional expertise as may be required)



Technical requirements and professional skills:



Proven experience at Operations Manager or equivalent level



Exceptional leadership and people management skills



Strong communication and influencing skills



Proven project and change management skills - ability to manage complex operational projects



Commercially focused with experience of managing against a P&L



Ability to think both strategically and operationally



Highly skilled in the development and leadership of teams with the ability to challenge and coach individuals



Adept at working independently, pre-empting and resolving issues



Highly diplomatic and discrete with the ability to handle highly sensitive matters



Proactive at all times and able to work on own initiative without supervision



Highly organised and driven while being aware of the wider context, as well as maintaining control over detail



Strong ability to prioritise and focus on getting the job done while continuing to evaluate additional requests



You’ll be able to be yourself; we’ll recognise and value you for who you are and celebrate and reward your contributions to our business. We’re committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand.



At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.



We’re in it together



Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture.  From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs.



Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another.  At BDO, you’ll always have access to the people and re



sources you need to do your best work.



We know that collaboration is the key to creating value and satisfying experiences at work, so we’ve invested in state-of-the-art collaboration spaces in our offices.  BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences.  With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO.



We’re looking forward to the future



At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions.



We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.



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