Support Consultant - DaWinci Logistics Application (Hybrid Work Schedule)

OverviewAs a Support Consultant on our team, you will be a trusted partner, assisting our global and local customers when they encounter challenges with our DaWinci application. You will classify and categorize reported issues, then work closely with our Product and Professional services teams to find and implement solutions for our customers. ResponsibilitiesCustomer communication through our support portal Adhere to contractual SLAs (Service Level Agreement)Time to First ResponseTime to Resolution Categorize Customer reported incidentsDetermine Criticality based on standard criteriaVerify Bug in the ApplicationAct as focal point towards the Product and Professional services organizationAdvice on system usage, improvements, and opportunities in close relations with customerOn-call opportunitiesAnd other duties as assignedRequirementsPassionateInterested in technologyService-orientedTeam-work abilities, but with an ability to make individual decisions Preferably Higher educationFluent in both English and Norwegian (written and verbal)OrganizedProblem-solving skills and critical thinkingHigh sense of ownership Note: DaWinci knowledge is not a requirementPreferred SkillsExperience with Customer SupportComfortable with a fast passed global and technological environmentStrong communication (written and verbal) and presentation skills, able to establish good relations with colleagues in the company and different levels within the customers' organization.Digital literacy.Strong communication and presentation skills, able to build good relationships with colleagues and various levels within customer organizationsFamiliarity with CRM software and ticketing systemsAdditional DetailsVisa Sponsorship: Employment eligibility to work with Quorum Software in Norway is required as the company will not pursue visa sponsorship for this position.Please Submit your CV/Resumé in English.Resumes not submitted in English will not be considered.About Quorum SoftwareQuorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since , Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com.Diversity Statement: At Quorum, we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other characteristics that make us unique. We have a DEI committee focused on Culture, Advocacy and Talent, have company-wide Unconscious Bias training and more.