Support Control Engineer

The Support Integrator provides technical service and support on entertainment automation systems with the highest degree of courtesy possible. The role seeks to provide fast and useful technical assistance on complex, large entertainment automation systems. Additionally, the Support Integrator travels to customer sites to troubleshoot, inspect, and maintain equipment installations. This also requires the Support Integrator to display strong customer service skills in advising the customer in technical problems and proposing solutions. This position works independently with little direct supervision. The Applicant should have a excellent English language skills. Applicants will need to be able to speak English, Cantonese and Mandarin Responsibilities This position works independently with little direct supervision. Competencies Experience working with complex, large entertainment automation control systemsKnowledge and understanding of entertainment/industrial automation technology and equipment Complex motion control – e.g. synchronized axes, cams, and 2D/3D motionNetworking and low level network troubleshootingMotors – asynchronous AC, synchronous AC, and DCFluid power – hydraulic and pneumaticPower circuits – distribution, protection, and controlControl circuits – safety and control Knowledge of industrial programming languages (IEC 61131)Able to read and understand electrical and mechanical schematicsGood aptitude for electrical and mechanical fault findingKnowledge of basic functional safety requirementsA customer first mindset focused on efficiency, honesty, high standards, and customer satisfactionA teamwork driven approach to problem solving based on openness and humilityAn eagerness to continuously improve our services, processes, and practicesAble to work proactively, taking initiative where necessary and with minimum supervision Essential Responsibilities Work within a global team of technical support professionals delivering best in industry support services to our clients.Provide prompt, direct client service and appropriate technical support to the end user via phone, email, online and in-person during work hours as well as part of the 24/7 support system rotationProduce detailed scope of works and plans for all planned maintenance, upgrades and projects including basic electrical designTest, configure, and prepare equipment for use on siteTravel to customer sites to troubleshoot, repair, and commission automation system components, software, logic, and front end systems following best practices and safety protocolsBe able to travel at short notice, possibly internationally to support clients with emergency breakdownsWrite detailed reports on workTrain end users on TAIT equipmentResearch and advise on engineering solutions throughout the departmentKeep abreast of new system developments and communicate to departmentAssist with documenting, developing, and testing new systems to ensure successful handoff of a project to the Support departmentInnovate and develop new ways to achieve high levels of customer loyaltyWork with other team members to improve departmental efficiency in delivering support servicesProvide in depth technical training and identify training opportunities to other team members and customersCommunicate with customers to fully understand their requirements and make suitable recommendations QualificationsEducational DegreeBachelors degree from accredited university or equivalent experienceProfessional ExperienceExperience working with large, complex electromechanical systems preferably in the entertainment industry