Support Engineer (Hybrid)

Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.Our PartnerOur partner is the leading expert in 5G ready cloud-native, network intelligence solutions for telecom operators transitioning to 5G. Their Network Intelligence consists of Network Visibility, Service Assurance, and Network Insights. The Network Intelligence suite offers intelligent, container-based, on-demand solutions to deliver network analysis from the RAN to the Core for 5G assurance. Utilizing automated and dynamic solutions with smart minimal data collection and on-demand troubleshooting and cutting-edge techniques based on machine learning, these solutions work in harmony to provide operators an understanding of the entire customer experience and allow them to troubleshoot network performance from a high to granular level while reducing storage costs and cloud resource utilization. Overall Objective of the RoleAs part of the support center for our Partner's EU Customers, we are seeking the most dedicated individuals with telecom experience and the ability to query databases and fetch data to provide technical guidance to major telecom Customers.Telecom experience is essential because it provides a foundation for understanding the technical components of our Partner's products and services. It enables the support center staff to diagnose and troubleshoot technical issues quickly and efficiently, which is essential in ensuring Customer satisfaction.Another critical qualification for this position is the ability to query databases and fetch data. It enables the support center staff to access the necessary information quickly and efficiently. It helps in resolving technical issues that may require access to Customer data or product information. Based on that, the Customers are provided with accurate and up-to-date information about our Partner's products and services. Responsibilities Working with the Customer Team on providing information out of our Partner tool.Analyzing issues relating to Telecom network KPIs.Finding out issues pertaining to Customers’ network and our Partner traffic integrations.Daily maintenance and problem resolution.As the case might be, identification, diagnosis, and resolving System-related issues with good troubleshooting and root cause finding. RequirementsMust Have: 2-3 years of relevant experience.SQL knowledge.Cellular protocol understanding.Basic system skills: Linux.Very good customer interaction interface skills and ability to independently conduct Customer calls.Willingness to work in shifts (24/7).Willingness to participate in the team’s on-call rotation.Availability to travel abroad to customer. Nice to Have: Knowledge of Wireshark tool. Reasons to Work with Us Motivating financial conditions.International projects with worldwide recognition.A good work-life balance with flexible schedule and work from home / remote as much as possible.Exciting new career in a friendly, dynamic, growing organization.Professional development in a friendly multicultural environment.Private medical subscription @ Medlife or Regina Maria.Meal tickets.Gift Vouchers for your birthday / wedding / childbirth.Wellbeing Programs (sick days, 7Card, relaxation facilities in the office).Team buildings & other social experiences.Referral bonuses.Budget granted for certifications required in the project.Workshops on different topics and internal courses.Access to LinkedIn learning platform, at request.Access to Udemy platform, if required in the project.City center office location.Shared parking spaces. As a global digital transformation company, Orion values creating a productive, diverse work environment. We are committed to maintaining a positive work environment where our people value traits that make each one of us different from one another. We all bring a diverse set of perspectives, work and life experiences, and our differences make us more valuable both internally and for our clients.Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.Candidate Privacy PolicyOrion Systems Integrators, LLC and its subsidiaries and its affiliates (collectively, “Orion,” “we” or “us”) are committed to protecting your privacy. This (“Notice”) explains: What information we collect during our application and recruitment process and why we collect it;How we handle that information; andHow to access and update that information. Your use of Orion services is governed by any applicable terms in this notice and our general .