Systems Analyst

Description SAIC is seeking a Systems Analyst (Tier II) to support a large federal government agency. Work is performed in a 24/7/365 environment. Shifts Currently Available: Sunday - Thursday 6:30am - 3:15 pm. Shift is Monday - Friday 10:30pm - 7:15 am. This role is currently remote, but could be asked to return to the office at the request of the customer. Onsite training is required. Candidates are required to be located in the DMV area. Description of Duties: Monitors, controls, troubleshoots and remediates system related problems in a data communications network. Performs second-level problem determination, incident resolution, service request completion and periodic system health checks. Interfaces with end users and Tier III support elements. Monitor, track, analyze and respond to system alerts. Coordinate and perform system recovery activities. Configure, test/troubleshoot, deploy and issue IT assets to include mobile devices, tokens, laptops, etc Qualifications Required Education & Experience: AA Degree in related discipline and one year related experience; Or, High School and two (2) years of related experience. Ability to focus on ticketing and monitoring systems for sustained periods. Ability to answer and make phone calls to resolve tickets. Ability to follow standard operating procedures and comply with data entry standards. Strong oral and written communication skills with experience working directly with end-users, including VIPs. Basic knowledge of networking principles (TCP/IP, DHCP, DNS, NAT, switches, routers, ports, etc.). Basic knowledge of mobile device platforms (iOS, Android and Blackberry). Basic knowledge of Microsoft Windows 10 workstations. Required Clearance: US Citizenship. Ability to obtain and maintain a secret clearance. Must obtain an interim secret clearance prior to starting work. Desired Experience & Certifications: CompTIA A, Network, Security. ITIL Foundations. Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors. SAIC accepts applications on an ongoing basis and there is no deadline. Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2415198 SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/