Systems Analyst

Description Job Title: Service Management Analyst, Junior Clearance: Must be able to obtain a public trust. (will not be able to start until they obtain the clearance, average 4-8 weeks). Due to a candidate having to receive a DOT Public Trust, a Candidate must be a U.S. or green card holder who has resided in the U.S. for at least 3 years Summary: Support the Department of Transportation’s (DOT) infrastructure, services, and application monitoring systems. This role involves configuring, deploying, and troubleshooting monitoring tools, as well as analyzing and reporting on system performance. They will be responsible for supporting the Service Management System operations, to include engineers and the SMS development life cycle. Responsibilities: Provide day-to-day operational support for monitoring systems. Support technical projects involving monitoring applications. Oversee and coordinate recovery operations in the event of operational failure. Identify gaps in monitoring for supported environments. Recommend, develop, and maintain accurate documentation for supported environments. Support system upgrades for monitoring tools. Participate in weekly on-call rotations. Qualifications: Minimum of 4 years of experience providing Service Management System (SMS) administration services. Experience managing SMS development activities and proficiency in applying SDLC and DevOps principles. Knowledge of the current DOT SMS (currently Remedy). Strong background in monitoring Windows, Linux, VMware, and cloud environments. Experience managing enterprise monitoring infrastructure. Experience with administration and configuration of monitoring applications such as OpenText Operations Bridge, OpenText UCMDB, OpenText Hyperscale Observability, Microsoft SCOM, WhatsUpGold, SiteScope, or other enterprise monitoring systems. Skills OpenText, monitoring tools, systems management, systems analysis, dashboard, enterprise application, system administrator, service management, windows, linux Top Skills Details OpenText,monitoring tools,systems management,systems analysis,dashboard,enterprise application,system administrator,service management,windows,linux Experience Level Intermediate Level Pay and Benefits The pay range for this position is $45.00 - $48.00 • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term • Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Washington,DC. Application Deadline This position will be accepting applications until Dec 24, 2024. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to , , , , , , veteran status, , , , genetic information or any characteristic protected by law.