Systems Engineer

Job DescriptionJob Description

This is an Hybrid Field Role. Please do not apply if you do not live in Maryland or are willing to relocate.

First and foremost, culture and a team-centric mentality are one of the most important attributes we look for in a future team member. We are focused on creating and maintaining a comfortable, collaborative, and inclusive environment, where everyone has a voice and all suggestions will be given consideration, as long as they are delivered in a productive and respectful manner.

The primary responsibility of this position is providing a higher-level of support to our clients. The future team member would work in Maryland, supporting clients both remotely and onsite at the clients' locations. Currently we support 300+ clients in a wide array of industries.

Responsibilities:

• Proficient at designing, building, migrating and maintaining:
  • Business networks and systems, including hardware.
  • Window Servers and Active Directory, DNS.
  • Secure and redundant infrastructures, i.e. AV, firewalls, GPO, high-availability solutions.
  • Microsoft Exchange and email security/filtering solutions.
  • Office 365 & MS Azure
• Some other technical facets, details or requirements of the position may include, but not limited to:
  • Manage and execute projects to meet deadlines and client expectations.
  • Configure & manage Microsoft Server & Exchange Servers with PowerShell expertise.
  • Administer, configure, maintain, and upgrade various VMware technologies
  • Administer and configure NAS and SAN technologies from various vendors
  • Install, configure, and troubleshoot all network equipment, routers, firewall, switches, wireless access points, and SSL-VPN setups from various vendors, such as Cisco, Extreme, HP, Meraki, Netgear, SonicWALL, UniFi.
  • Provide Disaster Recovery and backup solutions and support using eVault, Zerto, Veeam, Shadow Protect, and others.
  • Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.
  • Configure, deploy, maintain, troubleshoot computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.
  • Make scheduled or emergency onsite visits to the various locations in Maryland
  • Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.
  • Onsite surveys of new buildings (inventory and recommendations based on our standards)
  • Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.
  • To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.

Qualifications:

• Substantial experience with Windows Servers
• Excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization
• Strong understanding of fundamental networking concepts
• Strong understanding of architecting and configuring Microsoft Windows OS technology
• Clearly demonstrated knowledge and experience with VMware and Citrix XenApp
• Excellent interpersonal, customer service and problem-solving skills
• Strong time management and organizational skills with the ability to manage multiple tasks and changing priorities
• Ability to work collaboratively within a team and manage changing priorities
• MSP experience is a plus
• Familiarity with the ConnectWise Suite of products is helpful but not a requirement.
• Experience in Assisted Living Facilities is a Plus

Company DescriptionNetwork Doctor is an IT managed services firm where company culture and teamwork are essential. We provide IT support to hundreds of SMB companies in the NY-metro and Missouri areas, across a diverse range of industries including finance, healthcare, real estate, non-profit, and more.

Our focus is on creating and maintaining a comfortable, collaborative, and inclusive environment where everyone has a voice and all suggestions are considered when delivered respectfully. This ideology is at the core of who we are and strive to be. We are looking to hire individuals passionate about working in a team environment alongside talented technology and administrative professionalsCompany DescriptionNetwork Doctor is an IT managed services firm where company culture and teamwork are essential. We provide IT support to hundreds of SMB companies in the NY-metro and Missouri areas, across a diverse range of industries including finance, healthcare, real estate, non-profit, and more.\r\n\r\nOur focus is on creating and maintaining a comfortable, collaborative, and inclusive environment where everyone has a voice and all suggestions are considered when delivered respectfully. This ideology is at the core of who we are and strive to be. We are looking to hire individuals passionate about working in a team environment alongside talented technology and administrative professionals