Systems Engineer/Consultant

Job DescriptionJob Description

Summit Business Technologies’ Managed Services team is seeking an experienced Systems Engineer with strong consulting skills to support our customers in the greater Baltimore / Washington DC area. Our team provides comprehensive IT support and managed services across various industries, ensuring robust and efficient operating environments.

Core Competencies:

• Microsoft 365
• Microsoft Azure
• Windows Servers and Systems
• Virtualization infrastructure
• Disaster recovery planning
• Risk mitigation
• Technology budgeting and forecasting
• Compliance

Our engineers design, install, and support solutions built on established, trusted technologies.

Key Responsibilities:

• Assist with the design and implementation of IT solutions.
• Provide ongoing operational support and advice for customers’ information systems, including onsite requirements.
• Resolve Support Desk tickets efficiently and effectively.
• Communicate technical information clearly to clients and internal management.
• Configure LAN and WAN topologies, server staging, and deployment.
• Provide Tier 2 and Tier 3 support for complex technical issues.
• Ensure timely and competent responses to technology support requests.
• Deliver high-quality support for Microsoft 365, desktop, server, and network-level issues.

Qualifications:

• Minimum of a two-year degree, preferably with an emphasis on information systems or technology management, or an equivalent combination of experience and training.
• At least five years of experience in technical customer support.
• Excellent communication skills, both verbal and written.
• Minimum of eight years of experience performing systems and network support.

Qualifications:

• Proficiency in configuring and managing Microsoft 365, Azure, and Windows Server environments.
• Experience with virtualization technologies and disaster recovery planning.
• Ability to manage technology budgeting and forecasting.
• Knowledge of compliance and risk mitigation strategies.

Required Soft Skills:

• Strong consulting skills with the ability to build and maintain client relationships.
• Excellent customer service skills with a focus on providing personalized solutions.
• Effective communication skills to convey technical information clearly and concisely.
• Ability to work collaboratively within a team environment.
• Strong interpersonal skills to foster teamwork and collaboration.
• Problem-solving mindset with a proactive approach to identifying and addressing issues.
• Ability to manage multiple tasks and prioritize effectively.

Why Join Us?

• Opportunity to work with a dynamic and supportive team.
• Engage in diverse and challenging projects across various industries.
• Continuous learning and professional development opportunities.
• Competitive salary and benefits package.

Company DescriptionSummit Business Technologies provides managed IT and security services, custom business applications and security awareness programs to hundreds of small to mid-size companies, nonprofit organizations and associations throughout the Baltimore-Washington region. Clients choose Summit because we can plan and maintain their IT infrastructure, security, telecom and related services better than they could on their own. We work as virtual CIOs and virtual IT departments to help growing organizations plan, budget and make informed decisions about the best use of their technology resources.

Summit has 40 years of experience offering technical and business consulting support. Headquartered in Millersville, MD, we're conveniently located 10 minutes from the BWI airport.Company DescriptionSummit Business Technologies provides managed IT and security services, custom business applications and security awareness programs to hundreds of small to mid-size companies, nonprofit organizations and associations throughout the Baltimore-Washington region. Clients choose Summit because we can plan and maintain their IT infrastructure, security, telecom and related services better than they could on their own. We work as virtual CIOs and virtual IT departments to help growing organizations plan, budget and make informed decisions about the best use of their technology resources.\r\n\r\nSummit has 40 years of experience offering technical and business consulting support. Headquartered in Millersville, MD, we're conveniently located 10 minutes from the BWI airport.