Systems Engineer (HealthTech Associate Programme)

Are you someone who enjoys problem solving, has a curious mind and more importantly, keen to make a difference in the future of HealthTech?If so, join us, and #ExperienceHealthTech today for a healthier SG tomorrow! Check out our IHiS video to learn more about us and our environment where you can bring your ideas to life:  IHiS HealthTech Associate Programme (HAP)At IHiS, we tailored our graduate programme to provide graduates with a holistic experience to develop and sharpen their technical capabilities, professional and soft skills. Through HAP, you will get access to challenging projects, on-the-job learning and a series of online-based classroom training and be supported with a development framework to build and drive your career in IHiS. Click here to find out more about our HAP:  We are currently looking for System Engineers for our HAP Aug 2023 and Feb/Aug 2024 intake. Systems Engineer As a systems engineer at IHiS, you play a critical role in ensuring the optimal performance and availability of end user computing infrastructure services. You are part of a team responsible in providing primary support and implementation of desktop, hardware and software related solutions for Singapore Healthcare staff. In this role you will: Provide IT Support Provide technical support to users Monitor performance of systems Be responsible for recognizing, evaluating, and recommending potential hardware and/or software solutions where applicable Provide information to users on the progress of outstanding support tickets Manage vendors for the responsibilities outlined in contracts and statement of work Maintain Systems Preparation and implementation of policies, procedures and standards relating to Technology Management and infrastructure as a whole Carry out routine maintenance tasks to detect and/or prevent 'faults' that disrupt user connectivity to systems Conduct research on new technology as requested Assist with Incident Resolution Respond to user complaints Assist with problem/issue identification Assist with resolution of basic problems Recommend preventive solutions Escalate problems/issues Log incidents into problem management system About you: Be pursuing a Bachelor Degree in Computer Engineering, Electrical Engineering, Electronics Engineering, Information Technology, Information Systems or related discipline Graduating in May/Dec 2023 or May 2024 Knowledge of Windows operating systems, Service Desk management and process and Desktop technologies such as Antivirus and Patch management Adaptable, proactive and a strong team player Possess strong analytical, problem solving and interpersonal skills Exhibit leadership qualities with good verbal and written communications skills ITIL certifications (good to have) Passionate about IHiS and keen to make a difference and reimage the future of HealthTech #LI-IHIS03