Systems & Support Analyst

Job DescriptionJob Description

Job Purpose:

To participate and execute the vision of the IT and Business Leadership around information technology initiatives that align with the business goals of company. The Systems and Support Analyst participates in the implementation of the corporate support strategy; both in house and hosted/offsite facilities. This role will support holistic operations to improve cost effectiveness, service quality, and mission development. This individual will participate in all aspects of information technology and systems.

Job Duties and Responsibilities:

• Manage all personnel and Site IT equipment and software which includes, but is not limited to
  1. Phone System Support (Zoom, Teams)
  2. Ticket Management (Jira, ServiceNow, Autotask, etc.)
  3. Troubleshooting (Windows 10,11)
  4. Remote Site Monitoring (Meraki)
  5. Printers and Copiers (Vendor Support)
  6. Scanners and Card readers
  7. Account Administration (Active Directory Users and Computers)
  8. Application Support (Adobe, VPN)
  9. E-Mail Support (Exchange Admin Center)
  10. Microsoft Office (Outlook, OneDrive, SharePoint)
  11. Documentation (Build out Knowledge Base Articles)
• Implement Tier 1 Support Team/Help Desk best practices.
• Ensure continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance.
• Ensure IT system operation adheres to applicable laws and regulations.
• Partner with Technology trainers in companywide technology training to include new hire and position specific training along with product, software and other training needs.
• Monitor and continually improve customer service levels provided to all internal customers, and external customers as requirements dictate.
• Comply with all company policies and procedures.
• Maintains regular, punctual and reliable physical attendance.

Qualifications:

• Bachelor’s Degree in Computer Science or related field or equivalent work experience
• 5 years or more experience with Windows OS
• 5 years or more experience in a support or helpdesk position.
• Solid networking and technical knowledge to enable the incumbent to understand and communicate the impact that technology has on the business environment
• Possess a valid driver’s license
• Possess a satisfactory driving record as determined by Company Driver Policies

Travel Requirement:

• Up to 25% travel to branches requiring some overnight stay, travel to industry related conferences and training requiring some extended stay.

Other:

This job description is not an exhausted list of all functions that employee may be required to perform, and employee may be required to perform additional functions. Mingledorff’s and its subsidiaries (“Company”) reserves the right to revise the job description at any time. Employment is at-will.

The Company promotes a drug-free, alcohol-free workplace. Applicants being considered for hire must pass a drug test before beginning work. Refusal to submit to testing will result in disqualification of further employment consideration.

Attention Applicants:

The Company is an equal opportunity affirmative action employer. All qualified applicants will receive consideration for employment without regard to , , , , , , , or veteran status.

If you are an individual with a and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact hrteam@mingledorffs.com for assistance with an accommodation.

This Job Description is not a contract and job functions are subject to change at company’s discretion with or without notice to the incumbent of the position.