Systems Support Analyst (Rotating Shift)
Job DescriptionJob Description
Title: Systems Support Analyst (Rotating Shift)
Location: Audubon, PA
Job type: 24+ months Contract
Client: Direct Client
Required: This position works a rotating shift, either 0700 - 1900 or 1900 - 0700
The IT Operations Center (ITOC) provides monitoring of and problem resolution expertise for the continued functioning of the production technology environments at client. The focus of the IT Operations Center on-shift staff is to monitor all overnight IT systems, engage in fixing things that occur, and call-out to Subject Matter Experts when necessary. They must stay current in ITOC operations helping as needed with events that occur, and report at the beginning of the next day shift status of what may have occurred overnight.
The incumbent is a broad-based Analyst who should be versed in multiple hardware and software technology disciplines that are used at Client. This Analyst must be able to interact on a regular productive basis with IT Operations Center, Client ITS support groups, business clients, and members. The Analyst derives their value both from their ability to understand, anticipate, and react to operational technology problems and from their trouble-shooting and diagnostic skills that enable them to resolve technology problems as they occur to minimize the impact to business partners and Client member companies. The Analyst must be able to interpret signals coming from a comprehensive set of monitoring tools and to quickly direct remediation actions to restore the stability of the technology production environment at client. Additionally, the Analyst must be able to work with other technology professionals and direct activities in resolving issues to minimize the restoration time of production functions in PJM’s technology environment.
** Our Company offers a very competitive benefits program including paid time off, medical, dental, vision, and a 401K.
Company DescriptionFounded in 2015 and backed by two decades of hands-on experience, our strong insight on the enterprise ecosystem and its dynamics helps to offer a complete end-to-end solution. We automate recruitment processes with intelligent solutions to save time and money. Synkriom leads the industry with experience authentication of candidates.Company DescriptionFounded in 2015 and backed by two decades of hands-on experience, our strong insight on the enterprise ecosystem and its dynamics helps to offer a complete end-to-end solution. We automate recruitment processes with intelligent solutions to save time and money. Synkriom leads the industry with experience authentication of candidates.